Game Facilitator

Activate Games • Phoenix, AZ

2d • Onsite

About The Position

Activate is a technology company that combines games, physical activity, and social experiences. Game Facilitators guide players through check-in, support customers during gameplay, and help keep the store operating smoothly. The role focuses on maintaining the flow of activities and delivering a high-quality customer experience in a fast-paced, high-energy environment.

This is a part-time, permanent position at Activate’s Paradise Valley (Scottsdale) store in Scottsdale, Arizona. The posting is for an existing vacancy. Successful completion of a criminal record check is a condition of employment.

Requirements

• Must be flexible and available to work evenings, weekends, and holidays.
• Strong communication, multitasking, and time-management skills.
• Energetic, friendly, outgoing, and comfortable commanding attention in a crowd.
• Able to lift up to 50 pounds consistently and stand for extended periods, typically eight hours.
• Comfortable working around bright flashing lights, loud music, and fog.
• Able to wear personal protective equipment, handle and store cleaning chemicals properly, and follow established safety protocols.
• Willing to work various shifts starting as early as 8 a.m. and ending as late as 1 a.m., with leaders working within the employee’s availability.
• Must successfully complete a criminal record check as a condition of employment.

Nice To Haves

• One year of customer service experience is considered an asset.

Responsibilities

• Maintain professional conduct in thought, language, and action.
• Facilitate games and provide customers with an excellent experience.
• Brief new groups thoroughly and concisely before their experience begins.
• Observe customers in the gaming area and explain game activities when necessary.
• Participate in games with customers when needed to support their experience.
• Monitor gameplay and provide timely assistance.
• Handle game malfunctions with support from a leader and promptly notify a leader of game failures or malfunctions.
• Maintain a clean and comfortable work environment.
• Greet customers warmly when they enter or leave the establishment.
• Verify appointment times and explain the check-in process.
• Process debit, credit, and gift card transactions; issue receipts and wristbands.
• Answer customer inquiries and involve a leader when needed.
• Clean the facility and washrooms, including dusting and vacuuming, and use cleaning supplies.
• Paint around the main facility as needed.
• Assist the Team Lead with merchandise inventory checks.
• Reset and disinfect wristbands, lockers, and the lounge.
• Touch up equipment, glue props, and perform other unskilled tasks.

Benefits

• Competitive wage with incremental pay increases.
• 401(k).
• Employee assistance program (EAP).
• Career growth opportunities.
• Ongoing learning and training focused on technology and innovation.
• Free gameplay and employee discounts.
• Fun and dynamic work environment.
• Casual and comfortable dress code.
• On-site parking.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed