Game Facilitator (Store Associate)

Activate Games•Bloomington, MN

10d•Onsite

About The Position

Activate is hiring a part-time, permanent Game Facilitator for its Bloomington (Mall of America) store. The role guides players through check-in, supports them during gameplay, and helps keep the store operating smoothly. It is a fast-paced, high-energy position focused on facilitating fun, addressing technical challenges, and delivering an excellent customer experience. The facilitator welcomes customers, explains the check-in process, handles payments, and responds to inquiries. During gameplay, the facilitator briefs groups, monitors play, offers assistance, and helps address malfunctions with support from a leader. Store upkeep includes cleaning and disinfecting areas and equipment, assisting with merchandise inventory, and performing basic touch-ups and maintenance. The environment includes bright flashing lights, loud music, and fog. Employees may work shifts beginning as early as 8 a.m. and ending as late as 1 a.m., subject to availability.

Requirements

Strong communication, multitasking, and time-management skills.
Energetic, friendly, outgoing people skills and the ability to command attention in a crowd.
Flexibility and availability to work evenings, weekends, and holidays.
Ability to work shifts starting as early as 8 a.m. and ending as late as 1 a.m., within given availability.
Ability to lift up to 50 pounds consistently and stand for extended periods, typically eight hours.
Ability to bend, stoop, reach, sit, stand, walk, kneel, crouch, crawl, and communicate with others for long periods.
Comfort working around bright flashing lights, loud music, and fog.
Willingness to wear personal protective equipment and follow safety protocols.
Successful completion of a criminal record check is a condition of employment.

Nice To Haves

One year of customer service experience is considered an asset.

Responsibilities

Welcome customers as they enter and leave the establishment.
Verify appointment times and explain the check-in process.
Process debit, credit, and gift card transactions; issue receipts and wristbands.
Answer customer inquiries and involve a leader when needed.
Brief new groups before their experience and facilitate games to provide an excellent customer experience.
Observe and monitor gameplay, explain game elements when necessary, and provide timely assistance.
Participate in games with customers when needed.
Handle game malfunctions with support from a leader and immediately notify a leader of game failures or malfunctions.
Maintain a clean and comfortable work environment, including cleaning the facility, washrooms, lockers, and lounge areas.
Reset and disinfect wristbands and disinfect available lockers and lounge areas.
Assist the Team Lead with merchandise inventory checks.
Perform basic facility and equipment upkeep, including painting as needed, gluing props, and other unskilled tasks.
Follow safety procedures when using maintenance equipment and handling and storing cleaning chemicals.