Game Facilitator (Store Associate)

Activate Games•Bloomington (Mall of America), MN

9d•Onsite

About The Position

Activate is a technology company that combines games, physical activity, and social experiences. The Game Facilitator guides players through check-in, supports customers during gameplay, and helps keep the store operating smoothly. The role is fast-paced and high-energy, with a focus on facilitating enjoyable experiences, addressing technical challenges, and improving customer service. This is an existing vacancy for a permanent, part-time position at the Bloomington (Mall of America) store in Bloomington, Minnesota.

Requirements

Strong communication, multitasking, and time-management skills.
Energetic, friendly, outgoing, and comfortable commanding attention in a crowd.
Flexible availability to work evenings, weekends, and holidays, with shifts starting as early as 8 a.m. and ending as late as 1 a.m.
Ability to lift up to 50 pounds consistently and stand for extended periods, typically eight hours.
Ability to bend, stoop, reach, sit, stand, walk, kneel, crouch, crawl, and communicate with others for extended periods.
Comfort working with bright flashing lights, loud music, and fog.
Willingness to use maintenance equipment, including hand and power tools, and occasionally a ladder.
Successful completion of a criminal record check is a condition of employment.

Nice To Haves

One year of customer service experience is considered an asset.

Responsibilities

Maintain professional conduct and deliver excellent game facilitation and customer experiences.
Brief new groups on the experience before it begins.
Observe customers during gameplay, explain activities when needed, and provide timely assistance.
Participate in games when needed to support the customer experience.
Handle game malfunctions with support from a leader and promptly notify a leader of game failures or malfunctions.
Maintain a clean and comfortable work environment.
Greet customers entering and leaving the establishment.
Verify appointment times and explain the check-in process.
Process debit, credit, and gift card transactions; issue receipts and wristbands.
Answer customer questions and involve a leader when needed.
Clean the facility and washrooms, including dusting and vacuuming, and paint areas as needed.
Assist the Team Lead with merchandise inventory checks.
Reset and disinfect wristbands, lockers, and lounge areas.
Touch up equipment, glue props, and complete other unskilled maintenance tasks.
Follow safety protocols, use personal protective equipment, and properly handle and store cleaning chemicals.