Game Facilitator

Activate Games•San Francisco, CA

13d•Onsite

About The Position

Activate is a technology company that combines gaming, physical activity, and social experiences. The Game Facilitator guides customers through check-in, supports them during gameplay, and helps keep the store operating smoothly. The role involves facilitating games, responding to customer needs and technical issues, and maintaining a clean, comfortable facility. The environment is fast-paced and high-energy, and the position is part-time and permanent at the Stonestown store in San Francisco, California. A criminal record check must be successfully completed as a condition of employment.

Requirements

Strong communication, multitasking, and time-management skills.
Energetic, friendly, outgoing, and comfortable commanding attention in a crowd.
Flexible availability to work evenings, weekends, and holidays.
Ability to work various shifts starting as early as 8 a.m. and ending as late as 1 a.m., subject to availability.
Ability to lift up to 50 pounds consistently and stand for extended periods, typically eight hours.
Ability to bend, stoop, reach, sit, stand, walk, kneel, crouch, crawl, and communicate with others for extended periods.
Comfort working around bright flashing lights, loud music, and fog.
Ability to wear personal protective equipment, handle and store cleaning chemicals properly, and follow safety protocols.
Successful completion of a criminal record check.

Nice To Haves

One year of customer service experience is considered an asset.

Responsibilities

Maintain professionalism in thought, language, and action.
Facilitate games and provide customers with an excellent experience.
Brief new groups thoroughly and concisely before their experience begins.
Observe customers in the gaming area and explain game instructions when needed.
Participate in games with customers when needed to support their experience.
Monitor gameplay and provide timely assistance.
Address game malfunctions with support from a leader and promptly notify a leader of game failures.
Maintain a clean and comfortable work environment.
Greet customers warmly when they enter or leave the establishment.
Verify appointment times and explain the check-in process.
Process debit, credit, and gift card transactions; issue receipts and wristbands.
Answer customer inquiries and involve a leader when needed.
Clean the facility and washrooms, including dusting and vacuuming.
Paint around the main facility as needed.
Help the Team Lead check merchandise inventory.
Reset and disinfect wristbands, lockers, and the lounge.
Touch up equipment, glue props, and perform other unskilled maintenance tasks.