Game Facilitator

Activate Games•Pembroke Pines, FL

12d•Onsite

About The Position

The Game Facilitator guides customers through check-in, supports them during gameplay, and helps keep the store operating smoothly. This fast-paced, high-energy role focuses on maintaining an engaging customer experience while facilitating games, addressing technical issues, and supporting facility operations. The position is part-time and permanent at Activate’s Pembroke Pines store in Pembroke Pines, Florida. This posting is for an existing vacancy. The role includes welcoming customers, explaining check-in and gameplay, assisting players as needed, and handling transactions. It also involves cleaning and maintaining the facility, supporting inventory checks, disinfecting wristbands and other areas, and notifying a leader about game failures or malfunctions. Employees must be comfortable with a physically active role and a sensory-stimulating environment, and must be available for varied shifts, including evenings, weekends, and holidays.

Requirements

Must be flexible and available to work evenings, weekends, and holidays.
Strong communication, multitasking, and time-management skills.
Energetic, friendly, outgoing, and able to command attention in a crowd.
Able to lift up to 50 pounds consistently and stand for extended periods, typically eight hours.
Able to bend, stoop, reach, sit, stand, walk, kneel, crouch, crawl, and communicate with others for extended periods as required by the job.
Comfortable working around bright flashing lights, loud music, and fog.
Able to use maintenance equipment such as hand and power tools, and occasionally a ladder.
Must wear personal protective equipment, handle and store cleaning chemicals properly, and follow safety protocols.
Successful completion of a criminal record check is a condition of employment.

Nice To Haves

One year of customer service experience is considered an asset.

Responsibilities

Maintain professional conduct and provide an excellent customer experience during game facilitation.
Brief new groups on the experience before gameplay.
Observe customers in the gaming area, explain gameplay when necessary, and participate in games when needed to support the experience.
Monitor gameplay and provide timely assistance.
Handle game malfunctions with support from a leader and promptly notify a leader of game failures or malfunctions.
Maintain a clean and comfortable work environment.
Greet customers entering or leaving the establishment.
Verify appointment times and explain the check-in process.
Process debit, credit, and gift card transactions; issue receipts and wristbands.
Answer customer inquiries and involve a leader when needed.
Clean the facility and washrooms, including dusting and vacuuming, and perform painting as needed.
Assist the Team Lead with merchandise inventory checks.
Reset and disinfect wristbands; clean and disinfect lockers and the lounge.
Touch up equipment, glue props, and perform other unskilled tasks.