Game Facilitator

Activate Games•Sterling, VA

5d•Onsite

About The Position

Activate is hiring a Game Facilitator for an existing vacancy at its Sterling store in Sterling, Virginia. This permanent, part-time role guides players through check-in, supports customers during gameplay, and helps keep the store running smoothly. The fast-paced, high-energy position is suited to someone confident, social, and ready to facilitate an enjoyable customer experience while handling technical challenges.

Requirements

Must be flexible and available to work evenings, weekends, and holidays.
Strong communication, multitasking, and time-management skills.
Energetic, friendly, outgoing, and able to command attention in a crowd.
Able to lift up to 50 pounds consistently and stand for extended periods, typically eight hours.
Able to perform physical activities including sitting, standing, walking, reaching, stooping, kneeling, crouching, and crawling for extended periods.
Comfortable working around bright flashing lights, loud music, and fog.
Able to use personal protective equipment, handle and store cleaning chemicals properly, and follow safety protocols.
Successful completion of a criminal record check is a condition of employment.

Nice To Haves

One year of customer service experience is considered an asset.

Responsibilities

Provide professional, excellent game facilitation and customer experiences.
Brief new groups on the experience before it begins.
Observe customers in the gaming area, explain gameplay when needed, and participate in games when appropriate.
Monitor gameplay and provide timely assistance.
Address malfunctions with support from a leader and immediately notify a leader of game failures or malfunctions.
Maintain a clean and comfortable work environment.
Greet customers and explain the check-in process.
Verify appointment times and answer customer inquiries, involving a leader when needed.
Process debit, credit, and gift card transactions; issue receipts and wristbands.
Clean the facility and washrooms, including dusting and vacuuming, and paint around the facility as needed.
Assist the Team Lead with merchandise inventory checks.
Reset and disinfect wristbands; clean and disinfect lockers and lounge areas.
Touch up equipment, glue props, and complete other unskilled maintenance tasks.