Game Facilitator

Activate Games•Westminster, CO

2d•Onsite

About The Position

Activate is a technology company that combines games, physical activity, and social experiences. The Game Facilitator guides players through check-in, supports customers during gameplay, and helps keep the store operating smoothly. The role focuses on maintaining an engaging, high-energy environment and delivering a strong customer experience. This is a part-time, permanent position at the Westminster store at 14694 Orchard Pkwy #300, Westminster, CO 80023. The posting is for an existing vacancy. The position includes facilitating games and check-in, handling customer questions and transactions, and maintaining and cleaning the facility and its equipment. Employees must be comfortable working around bright flashing lights, loud music, and fog, and must follow safety procedures when using equipment and cleaning chemicals. A criminal record check is a condition of employment.

Requirements

Strong communication, multitasking, and time-management skills.
Energetic, friendly, outgoing, and able to command attention in a crowd.
Flexible and available to work evenings, weekends, and holidays.
Willingness to work shifts starting as early as 8 a.m. and ending as late as 1 a.m., subject to availability and scheduling by leaders.
Ability to lift up to 50 pounds consistently and stand for extended periods, typically eight hours.
Ability to bend, stoop, reach, sit, stand, walk, kneel, crouch, crawl, and communicate with others for extended periods as required.
Comfort working in an environment with bright flashing lights, loud music, and fog.
Ability to wear personal protective equipment, handle and store cleaning chemicals properly, and follow safety protocols.
Successful completion of a criminal record check is a condition of employment.

Nice To Haves

One year of customer service experience is considered an asset.

Responsibilities

Act professionally in thought, language, and action.
Facilitate games and provide customers with a positive experience.
Brief new groups on the experience before it begins.
Observe customers in the gaming area and explain gameplay when needed.
Participate in games with customers when needed to support their experience.
Monitor gameplay and provide timely assistance.
Handle game malfunctions with support from a leader and promptly notify a leader of game failures or malfunctions.
Maintain a clean and comfortable work environment.
Greet customers entering and leaving the establishment.
Verify appointment times and explain the check-in process.
Process debit, credit, and gift card transactions; issue receipts and wristbands.
Answer customer inquiries and involve a leader when needed.
Clean the facility and washrooms, including dusting and vacuuming, as needed.
Paint around the main facility as needed.
Assist the Team Lead with merchandise inventory checks.
Reset and disinfect wristbands, lockers, and lounge areas.
Touch up equipment, glue props, and perform other unskilled maintenance tasks.