Game Facilitator

Activate Games•Tukwila, WA

2d•Onsite

About The Position

Activate is a technology company that combines games, physical activity, and social experiences. The Game Facilitator supports the customer experience at the Tukwila (Seattle) store by guiding customers through check-in, assisting them during gameplay, and helping keep the facility operating smoothly. The role is fast-paced and high-energy, suited to people who are confident, social, and comfortable tackling technical and customer-service challenges. This is an existing vacancy for a permanent, part-time position. The successful candidate will facilitate games, handle check-in and transactions, respond to customer questions, maintain the facility, and report game failures or malfunctions to a leader. The position requires working various shifts and being comfortable in an environment with bright flashing lights, loud music, and fog.

Requirements

Be flexible and available to work evenings, weekends, and holidays.
Have strong communication, multitasking, and time-management skills.
Be energetic, friendly, outgoing, and able to command attention in a crowd.
Be willing to work various shifts starting as early as 8 a.m. and ending as late as 1 a.m., within the availability provided to leaders.
Be capable of consistently lifting up to 50 pounds and standing for extended periods, typically eight hours.
Be able to bend, stoop, reach, sit, stand, walk, kneel, crouch, crawl, and communicate with others for extended periods.
Be comfortable using maintenance equipment, including hand and power tools, and occasionally using a ladder.
Be comfortable working around bright flashing lights, loud music, and fog.
Wear personal protective equipment, handle and store cleaning chemicals properly, and follow established safety protocols.
Successfully complete a criminal record check as a condition of employment.

Nice To Haves

One year of customer service experience is considered an asset.

Responsibilities

Maintain professional conduct in thought, language, and action.
Facilitate games and provide customers with an excellent experience.
Brief new groups thoroughly and concisely before their experience begins.
Observe customers in the gaming area and explain gameplay when necessary.
Participate in games with customers when needed to support their experience.
Monitor gameplay and provide timely assistance.
Handle malfunctions with support from a leader and promptly notify a leader of game failures or malfunctions.
Maintain a clean and comfortable work environment.
Greet customers when they enter or leave the establishment.
Verify appointment times and explain the check-in process.
Process debit, credit, and gift card transactions; issue receipts and wristbands.
Answer customer inquiries and involve a leader when an answer is insufficient.
Clean the facility and washrooms, including dusting and vacuuming, and use cleaning supplies as needed.
Paint around the main facility as needed.
Assist the Team Lead with merchandise inventory checks.
Reset and disinfect wristbands, and clean and disinfect lockers and the lounge.
Touch up equipment, glue props, and perform other unskilled maintenance tasks.