Game Facilitator

Activate Games•Altamonte Springs, FL

7d•Onsite

About The Position

Activate is hiring a part-time, permanent Game Facilitator for its Altamonte Springs store. The role guides customers through check-in, supports them during gameplay, and helps keep the store operating smoothly. It is a fast-paced, high-energy position focused on facilitating enjoyable customer experiences, addressing technical issues, and maintaining the facility. The store is located at 451 E Altamonte Dr., Unit 2378, Altamonte Springs, FL 32701. This posting is for an existing vacancy.

Requirements

Strong communication, multitasking, and time-management skills.
Energetic, friendly, outgoing, and comfortable commanding attention in a crowd.
Flexible availability to work evenings, weekends, and holidays, with shifts that may start as early as 8 a.m. and end as late as 1 a.m.
Ability to lift up to 50 pounds consistently and stand for extended periods, typically eight hours.
Ability to bend, stoop, reach, and perform other physical activities required for cleaning, maintenance, and store tasks.
Comfort working around bright flashing lights, loud music, and fog.
Willingness to use maintenance equipment, including hand and power tools, and occasionally a ladder.
Successful completion of a criminal record check is a condition of employment.

Nice To Haves

One year of customer service experience is considered an asset.

Responsibilities

Maintain professional conduct in thought, language, and action.
Facilitate games and provide customers with an excellent experience.
Brief new groups thoroughly and concisely before their experience begins.
Observe customers in the gaming area and explain gameplay when necessary.
Participate in games with customers when needed to support a positive experience.
Monitor gameplay and provide timely assistance.
Address malfunctions with support from a leader and promptly notify a leader about game failures or malfunctions.
Keep the work environment clean and comfortable.
Greet customers as they enter or leave the establishment.
Verify appointment times and explain the check-in process.
Process debit, credit, and gift card transactions; issue receipts and wristbands.
Answer customer inquiries and involve a leader when an answer is insufficient.
Clean the facility and washrooms as needed, including dusting and vacuuming.
Paint around the main facility as needed.
Assist the Team Lead with merchandise inventory checks.
Reset and disinfect wristbands; clean and disinfect available lockers and the lounge.
Touch up equipment, glue props, and perform other unskilled tasks.
Follow safety protocols, use personal protective equipment, and handle and store cleaning chemicals properly.