Game Facilitator

Activate Games•Sterling, VA

7d•Onsite

About The Position

The Game Facilitator guides players through check-in, supports customers during gameplay, and helps keep the store operating smoothly. The role focuses on maintaining an engaging, high-quality customer experience in a fast-paced, high-energy environment. This is a permanent, part-time position at Activate’s Sterling store, located at 20964 Southbank Street, Suite 120, Sterling, VA 20165. Successful completion of a criminal record check is a condition of employment.

Requirements

Must be flexible and available to work evenings, weekends, and holidays.
Strong communication, multitasking, and time-management skills.
Energetic, friendly, outgoing, and able to command attention in a crowd.
Must be capable of consistently lifting up to 50 pounds and standing for extended periods, typically eight hours.
Must be willing to work various shifts starting as early as 8 a.m. and ending as late as 1 a.m., within the availability provided.
Must be comfortable working around bright flashing lights, loud music, and fog.
Must use personal protective equipment, handle and store cleaning chemicals properly, and follow safety protocols.
Successful completion of a criminal record check is required.

Nice To Haves

One year of customer service experience is considered an asset.

Responsibilities

Maintain professional conduct and deliver an excellent customer experience through effective game facilitation.
Brief new groups on the experience before it begins, observe gameplay, explain game activities when needed, and provide timely assistance.
Participate in games with customers when needed to support a positive experience.
Handle game malfunctions with support from a leader and promptly notify a leader of game failures.
Keep the work environment clean and comfortable.
Greet customers, verify appointment times, explain check-in, process debit, credit, and gift card transactions, and issue receipts and wristbands.
Answer customer inquiries and involve a leader when needed.
Clean the facility and washrooms, including dusting and vacuuming, and paint around the facility as needed.
Assist the Team Lead with merchandise inventory checks.
Reset and disinfect wristbands, and clean and disinfect lockers and the lounge.
Touch up equipment, glue props, and complete other unskilled maintenance tasks.