Game Facilitator

Activate Games•SeaTac, WA

4d•Onsite

About The Position

The Game Facilitator guides players through check-in, supports customers during gameplay, and helps keep the store running smoothly. The role focuses on maintaining an engaging customer experience in a fast-paced, high-energy environment. Facilitators brief groups before gameplay, monitor and assist customers during games, respond to technical issues with support from a leader, and help maintain a clean and comfortable facility. They also welcome customers, verify appointments, explain check-in, process payments, issue receipts and wristbands, answer inquiries, and complete facility maintenance tasks. This is a part-time, permanent position at Activate’s Tukwila (Seattle) store, located at 300 Andover Park W., Tukwila, WA 98188. Applicants must successfully complete a criminal record check as a condition of employment.

Requirements

Strong communication, multitasking, and time-management skills.
Energetic, friendly, outgoing, and able to command attention in a crowd.
Flexible availability for evenings, weekends, and holidays, with shifts that may start as early as 8 a.m. and end as late as 1 a.m.
Ability to lift up to 50 pounds consistently and stand for extended periods, typically eight hours.
Ability to perform duties involving sitting, standing, walking, reaching, stooping, kneeling, crouching, crawling, and communicating for long periods.
Comfort working around bright flashing lights, loud music, and fog.
Willingness to use maintenance equipment, including hand and power tools, and occasionally use a ladder.

Nice To Haves

One year of customer service experience is considered an asset.

Responsibilities

Maintain professional conduct and provide excellent game facilitation and customer experiences.
Brief new groups clearly and concisely before their experience.
Observe customers in the gaming area, explain gameplay when necessary, and participate in games if needed to support the customer experience.
Monitor gameplay and provide timely assistance.
Address game malfunctions with support from a leader and notify a leader immediately about game failures or malfunctions.
Maintain a clean and comfortable work environment.
Greet customers warmly as they enter or leave the establishment.
Verify appointment times and explain the check-in process.
Process debit, credit, and gift card transactions; issue receipts and wristbands.
Answer customer inquiries and involve a leader when needed.
Clean the facility and washrooms as needed, including dusting and vacuuming.
Paint around the main facility as needed.
Assist the Team Lead with merchandise inventory checks.
Reset and disinfect wristbands, and clean and disinfect lockers and the lounge.
Touch up equipment, glue props, and perform other unskilled tasks.
Follow safety protocols, including proper use of PPE and handling and storage of cleaning chemicals.