Game Facilitator

Activate Games•Altamonte Springs, FL

9d•Onsite

About The Position

The Game Facilitator guides customers through check-in, supports them during gameplay, and helps keep the store running smoothly. The role focuses on maintaining an engaging, high-energy environment and delivering an excellent customer experience. Facilitators brief groups before play, observe gameplay, assist when needed, respond to game malfunctions with support from a leader, and help maintain a clean and comfortable facility. This is an existing, permanent, part-time position at Activate’s Altamonte Springs store, located at 451 E Altamonte Dr., Unit 2378, Altamonte Springs, FL 32701. The role requires availability for various shifts, from as early as 8 a.m. to as late as 1 a.m., with leaders working within the employee’s stated availability. A criminal record check must be successfully completed as a condition of employment.

Requirements

Strong communication, multitasking, and time-management skills.
Energetic, friendly, and outgoing demeanor, with the ability to command attention in a crowd.
Flexibility and availability to work evenings, weekends, and holidays.
Ability to work various shifts starting as early as 8 a.m. and ending as late as 1 a.m., subject to availability.
Ability to lift up to 50 lbs. consistently and stand for extended periods, typically 8 hours.
Ability to bend, stoop, reach, sit, stand, walk, kneel, crouch, crawl, and communicate with others for extended periods as required by the duties.
Comfort working around bright flashing lights, loud music, and fog.
Willingness to wear personal protective equipment, handle and store cleaning chemicals properly, and follow safety protocols.
Successful completion of a criminal record check as a condition of employment.

Nice To Haves

One year of customer service experience is considered an asset.

Responsibilities

Be professional in thought, language, and action.
Facilitate games and provide customers with an excellent experience.
Brief new groups thoroughly and concisely before their experience begins.
Observe customers in the gaming area and explain game information when needed.
Participate in games with customers when needed to ensure a good experience.
Monitor gameplay and provide timely assistance.
Handle game malfunctions with support from a leader.
Maintain a clean and comfortable work environment.
Greet customers warmly when they enter or leave the establishment.
Verify appointment times and explain the check-in process.
Process debit, credit, and gift card transactions.
Issue receipts and wristbands.
Answer customer inquiries and involve a leader when needed.
Clean the facility and washrooms as needed, including dusting and vacuuming, and use cleaning supplies.
Paint around the main facility as needed.
Help the Team Lead check merchandise inventory.
Reset and disinfect wristbands.
Clean and disinfect lockers and the lounge.
Immediately notify a leader of game failures or malfunctions.
Touch up equipment, glue props, and perform other unskilled tasks.