Game Facilitator

Activate Games•Pembroke Pines, FL

11d•Onsite

About The Position

The Game Facilitator guides customers through check-in, supports them during gameplay, and helps keep the store operating smoothly. The role focuses on maintaining the flow of activities and delivering a high-quality customer experience in a fast-paced, energetic environment. Facilitators should be confident, social, and ready to help customers enjoy the games, resolve technical challenges, and improve their experience. This is an existing, permanent, part-time position at Activate’s Pembroke Pines store, located at Unit D106 - 10350 Pines Blvd., Pembroke Pines, FL 33026. A successful criminal record check is a condition of employment.

Requirements

Strong communication, multitasking, and time-management skills.
Energetic, friendly, outgoing, and able to command attention in a crowd.
Flexible and available to work evenings, weekends, and holidays.
Willing to work various shifts starting as early as 8 a.m. and ending as late as 1 a.m., with leaders working within the employee’s stated availability.
Able to lift up to 50 pounds consistently and stand for extended periods, typically eight hours.
Able to perform duties involving sitting, standing, walking, reaching, stooping, kneeling, crouching, crawling, and communicating for extended periods.
Comfortable working around bright flashing lights, loud music, and fog.
Successful completion of a criminal record check.

Nice To Haves

One year of customer service experience is considered an asset.

Responsibilities

Maintain professional conduct in thought, language, and action.
Facilitate games to provide customers with a great experience.
Brief new groups thoroughly and concisely before their experience begins.
Observe customers in the gaming area and explain gameplay when needed.
Participate in games with customers when necessary to support their experience.
Monitor gameplay and provide timely assistance.
Address game malfunctions with support from a leader.
Maintain a clean and comfortable work environment.
Greet customers warmly when they enter or leave the establishment.
Verify appointment times and explain the check-in process.
Process debit, credit, and gift card transactions.
Issue receipts and wristbands.
Answer customer inquiries and involve a leader when needed.
Clean the facility and washrooms as needed, including dusting and vacuuming.
Paint around the main facility as needed.
Assist the Team Lead with merchandise inventory checks.
Reset and disinfect wristbands.
Clean and disinfect lockers and the lounge.
Notify a leader immediately about game failures or malfunctions.
Touch up equipment, glue props, and perform other unskilled tasks.
Use personal protective equipment, handle and store cleaning chemicals properly, and follow safety protocols.