Game Facilitator

Activate Games•Dublin, CA

17h•Onsite

About The Position

Activate is a technology company that combines games, physical activity, and social experiences. The Game Facilitator guides players through check-in, supports customers during gameplay, and helps keep the store operating smoothly. The role focuses on maintaining a welcoming, high-energy environment and delivering an excellent customer experience while assisting with technical issues and facility upkeep. This is a permanent, part-time position at Activate’s Dublin store at 4976 Dublin Blvd., Dublin, CA 94568. The job requires availability for varied shifts, potentially from 8 a.m. to 1 a.m., and work on evenings, weekends, and holidays. Successful completion of a criminal record check is a condition of employment.

Requirements

Strong communication, multitasking, and time-management skills.
Energetic, friendly, outgoing, and able to command attention in a crowd.
Flexible availability for evenings, weekends, and holidays, and varied shifts between 8 a.m. and 1 a.m.
Able to lift up to 50 pounds consistently and stand for extended periods, typically eight hours.
Able to perform physical tasks including sitting, standing, walking, reaching, bending, stooping, kneeling, crouching, and crawling for extended periods as duties require.
Comfortable working around bright flashing lights, loud music, and fog.
Successful completion of a criminal record check.

Nice To Haves

One year of customer service experience is considered an asset.

Responsibilities

Maintain professional conduct and provide excellent game facilitation and customer experiences.
Brief new groups on the experience before it begins.
Observe customers during gameplay, explain game activities as needed, participate in games when necessary, and provide timely assistance.
Address game malfunctions with support from a leader and promptly notify a leader of game failures or malfunctions.
Maintain a clean and comfortable work environment.
Greet customers, verify appointment times, and explain the check-in process.
Process debit, credit, and gift card transactions; issue receipts and wristbands; answer customer questions and involve a leader when needed.
Clean the facility and washrooms, including dusting and vacuuming, and perform painting as needed.
Assist the Team Lead with merchandise inventory checks.
Reset and disinfect wristbands; clean and disinfect lockers and lounge areas.
Touch up equipment, glue props, and perform other unskilled maintenance tasks.
Follow safety protocols, including proper use of personal protective equipment and handling and storage of cleaning chemicals.