Game Facilitator (Store Associate)

Activate Games•Wauwatosa, WI

21h•Onsite

About The Position

Activate is hiring a Game Facilitator (Store Associate) for its Milwaukee (Wauwatosa) store. The role guides customers through check-in, supports them during gameplay, and helps keep the store operating smoothly. It involves facilitating an engaging customer experience in a fast-paced, high-energy environment and addressing technical challenges as they arise. This is an existing vacancy for a permanent, part-time position at 2500 N Mayfair Rd., Wauwatosa, Wisconsin 53226. A criminal record check must be completed successfully as a condition of employment. Activate is an equal opportunity employer and provides reasonable accommodation for individuals with disabilities.

Requirements

Strong communication, multitasking, and time-management skills.
Energetic, friendly, outgoing, and able to command attention in a crowd.
Flexible availability for shifts that may begin as early as 8 a.m. and end as late as 1 a.m.
Availability to work evenings, weekends, and holidays.
Ability to lift up to 50 pounds consistently and stand for extended periods, typically eight hours.
Ability to sit, stand, walk, reach, bend, stoop, kneel, crouch, crawl, and communicate with others for extended periods.
Comfort working around bright flashing lights, loud music, and fog.
Successful completion of a criminal record check as a condition of employment.

Nice To Haves

One year of customer service experience is considered an asset.

Responsibilities

Facilitate games professionally and provide customers with an excellent experience.
Brief new groups on the experience before it begins.
Observe customers during gameplay, explain game elements when necessary, participate in games when needed, and provide timely assistance.
Handle game malfunctions with support from a leader and promptly notify a leader of game failures or malfunctions.
Maintain a clean and comfortable work environment, including cleaning the facility, washrooms, lockers, and lounge; disinfecting wristbands; and using cleaning supplies.
Greet customers, verify appointment times, explain check-in, process debit, credit, and gift card transactions, issue receipts and wristbands, and answer inquiries or refer questions to a leader.
Paint areas of the facility as needed, help the Team Lead check merchandise inventory, and touch up equipment and props.
Follow safety protocols, including proper use of personal protective equipment and safe handling and storage of cleaning chemicals.