Red Alert - Furniture Inspection

Rooms To Go•Brookshire, TX

About The Position

This position inspects Red Alert furniture orders each day to verify the products are undamaged, match the correct customer and SKU, and meet customer requests recorded in Red Alert notes. The inspector coordinates repairs with shop staff and checks that completed repairs meet quality standards. Customers are contacted when there are discrepancies between their notes and the product’s condition. The role also includes observing the loading of Red Alert products to ensure safe handling. For third or later Red Alerts, the inspector may need to remove factory packaging, move or place furniture on floats, inspect and photograph products, and rewrap them. Wood products are wrapped in bubble wrap; upholstered sofas and chairs are placed in protective bags.

Requirements

An eye for detail.
Excellent verbal and written communication skills.
Strong time management skills.
Regular, reliable attendance and punctuality.
Ability to lift 50 pounds and perform repetitive bending, lifting, stooping, climbing, and pushing.
Ability to use a Kevlar glove and box cutter to remove factory packaging.

Nice To Haves

Quality experience is a plus.

Responsibilities

Inspect all Red Alert orders for damage and verify that the correct products are being sent by checking each customer's SKU.
Review customer Red Alert notes to confirm products meet customer requests.
Arrange for needed repairs by shop staff and ensure repairs meet quality standards.
Contact customers when there are discrepancies between their Red Alert notes and the product's condition.
Observe loading of Red Alert products to ensure safe handling onto trailers.
For third or later Red Alerts, remove factory wrapping when needed, move or place furniture on floats, inspect and photograph products, and rewrap them appropriately.
Perform other duties as required.