Red Alert - Furniture Inspection

Rooms To Go Corporate (Our Company)•Dunn, NC

About The Position

This position is responsible for inspecting Red Alert orders each day to identify damage, confirm that the correct product is being sent by verifying each customer's SKU, and check that products meet customer requests documented in the Red Alert notes. The role coordinates repairs by shop staff when needed, checks that repairs meet quality standards, and contacts customers about discrepancies between their notes and the product's condition. The position also observes loading to ensure safe handling of Red Alert products onto trailers. For third or subsequent Red Alert occurrences, duties may include removing factory packaging with a Kevlar glove and box cutter, moving or placing furniture such as dressers and nightstands on floats, photographing inspected products, and rewrapping them with bubble wrap or upholstery bags as appropriate. Other duties may be required.

Requirements

An eye for detail.
Excellent verbal and written communication skills.
Strong time management skills.
Regular, reliable attendance and punctuality.
Ability to lift 50 pounds and excellent mobility, including repetitive bending, lifting, stooping, climbing, and pushing.
Applicants must be authorized to work in the United States.

Nice To Haves

Quality experience is a plus.

Responsibilities

Inspect all Red Alert orders for damage and other concerns.
Verify that orders contain the correct products by checking each customer's SKU.
Oversee product repairs and ensure they meet quality standards.
Review customers' Red Alert notes and contact customers when there are discrepancies or clarification is needed.
Observe loading of Red Alert products to ensure safe handling onto trailers.
For third or subsequent Red Alert occurrences, remove factory packaging when needed, move or place furniture on floats, photograph inspected products, and rewrap products with appropriate packaging.
Perform other duties as required.