Red Alert - Furniture Inspection

Rooms To Go • Lakeland, FL

4d

About The Position

The Furniture Inspection role is responsible for inspecting Red Alert orders each day to check for damage, verify that the correct product is being sent by confirming each customer’s SKU, and ensure the product meets customer requests documented in Red Alert notes. The role coordinates repairs by shop staff when needed, checks that repairs meet quality standards, and contacts customers about discrepancies between their notes and the product’s condition.

The inspector observes loading to ensure Red Alert products are handled safely. Additional duties may include locating third or subsequent Red Alert orders, removing factory packaging with a box cutter while wearing a Kevlar glove, moving or placing furniture on floats, photographing inspected products, and rewrapping items with bubble wrap or upholstery bags as appropriate. Other duties may be assigned as required.

Requirements

• Attention to detail.
• Strong verbal and written communication skills.
• Strong time-management skills.
• Regular, reliable attendance and punctuality.
• Ability to lift 50 pounds and perform repetitive bending, lifting, stooping, climbing, and pushing.
• Quality experience is a plus.

Nice To Haves

• Prior customer service or warehouse experience; neither is required.

Responsibilities

• Inspect all Red Alert orders for damage and confirm products meet customer requests.
• Verify that each order contains the correct product by checking the customer’s SKU.
• Arrange for shop staff to repair products when needed and ensure repairs meet quality standards.
• Review customer Red Alert notes and contact customers when concerns or discrepancies require clarification.
• Observe loading of Red Alert products to ensure safe handling onto trailers.
• Locate third or subsequent Red Alert items and remove factory packaging when needed.
• Move or place dressers, nightstands, and other furniture on floats.
• Use a Kevlar glove and box cutter to remove factory packaging.
• Photograph inspected products and rewrap wood products with bubble wrap and upholstered products with sofa or chair bags.
• Perform other duties as required.

Benefits

• Industry-leading paid training.
• Medical, health, dental, and vision insurance.
• 401(k) with company match.
• Company-paid life and disability insurance.
• Paid time off and vacation.
• Holiday pay.
• Wellness and fitness programs.
• Employee discounts, including furniture discounts.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed