Red Alert - Furniture Inspection

Rooms To Go Corporate (Our Company)•Lebanon, TN

About The Position

This position is responsible for inspecting Red Alert orders each day to identify damage, verify that the correct product is being sent by checking each customer's SKU, and confirm that products meet customer requests documented in Red Alert notes. The role coordinates repairs with shop staff, checks that repairs meet quality standards, and contacts customers when notes and product condition do not align. The position also observes the loading of Red Alert products to ensure safe handling. For third or subsequent Red Alert orders, duties may include removing factory packaging, moving furniture such as dressers and nightstands onto floats, inspecting and photographing products, and rewrapping them with bubble wrap or upholstery bags as appropriate. The position may perform other duties as required.

Requirements

A keen eye for detail.
Excellent verbal and written communication skills.
Strong time-management skills.
Regular, reliable attendance and punctuality.
Ability to lift 50 pounds and excellent mobility for repetitive bending, lifting, stooping, climbing, and pushing.
Must be authorized to work in the United States.

Nice To Haves

Quality experience is a plus.

Responsibilities

Inspect all Red Alert orders for damage.
Verify that each order contains the correct product by checking its SKU.
Oversee product repairs and ensure repairs meet quality standards.
Review customer Red Alert notes and contact customers when clarification is needed or discrepancies are found.
Observe loading of Red Alert products to ensure safe handling onto trailers.
For third or subsequent Red Alert orders, remove factory packaging when needed, including moving furniture onto floats and using a Kevlar glove and box cutter.
Photograph inspected products and rewrap wood products with bubble wrap and upholstery products with sofa or chair bags.
Perform other duties as required.