Funeral Service Assistant (part-time)

SCI Shared Resources•Van Nuys, CA

About The Position

Provides clerical and administrative assistance supporting funeral operations. The role includes meeting members of the public, answering questions and providing information about funeral and cremation services, courteously answering phones, and assisting with funeral, memorial, and other services or ceremonies as requested by clients and management. Attendance at monthly staff meetings is expected. Duties must be performed consistently with the company’s mission and values and in accordance with its policies and procedures. The assistant prepares service spaces and items, including floral arrangements, chairs, caskets, urns, photographs, and family keepsakes, and ensures their proper care and storage. The role may include preparing remains respectfully, including dressing and lifting, or operating a crematory when permitted by law and company regulations. Other duties include preparing service-related documents, performing office tasks, running errands, ushering, parking cars, driving funeral home vehicles, arranging refreshments where permitted, supporting families during visitations and services, and cleaning vehicles as needed. The position pays $19.00 per hour. Part-time associates averaging 20 hours per week may be eligible for a 401(k). A pre-employment background check will verify criminal conviction history because the role involves working with client families and colleagues and handling confidential information; certain convictions related to these duties may result in withdrawal of a conditional job offer.

Requirements

High school diploma or equivalent.
Valid state driver’s license with an acceptable driving record.
High level of compassion and integrity.
Clear and concise verbal and written communication skills.
Professional behavior and ability to work as a team player.
Ability and willingness to learn.

Nice To Haves

Previous customer service and/or sales experience.
Proficiency with the MS Office suite and databases.

Responsibilities

Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photographs, and family keepsakes; ensure proper care and storage of these items.
Prepare documents related to services, cremations, and maintenance as directed by management.
Assist with respectful preparation of deceased persons, including dressing and lifting, or operate the crematory as permitted by law and company regulations.
Perform office duties, including answering phones and operating office equipment and systems.
Run errands, such as delivering flowers and picking up supplies or documents.
Serve as an usher and, when needed, park cars or perform transportation duties.
Drive funeral home vehicles for services and to pick up families.
Ensure refreshments are available where allowed by law.
Assist with visitations, memorial services, and funerals, including setting up the visitation area and chapel, dressing and casketing remains, and delivering family items and flowers.
Greet and receive client families and other visitors seeking information or assistance.
Accommodate family needs during services and visitations.
Wash and clean funeral home vehicles and other client vehicles as required.
Answer questions and provide information about funeral, cremation, and related topics courteously and professionally.
Attend monthly staff meetings and follow company mission, values, policies, and procedures.