Funeral Director & Embalmer

Legacy Funeral Group•Natchitoches, LA

24d

About The Position

The Funeral Director & Embalmer compassionately facilitates funeral arrangement discussions and implements choices made by families’ legal representatives regarding funerals, final disposition of the body, and memorialization. The role provides personalized, professional customer service for funeral arrangements, cremation ceremonies, and interment, and performs all duties in keeping with the company’s mission, values, policies, and procedures. As the licensed Funeral Director/Embalmer, this position is responsible for compliance with mortuary, health, and vital statistics regulations within the funeral establishment(s). The position handles on-call responsibilities, funeral arrangements and ceremonies, care of the deceased, contracts and legal documents, interment or cremation arrangements, and support for families before, during, and after services. It also supervises and assists with service logistics, completes service-related documentation, and participates in community organizations to retain heritage and grow market share.

Requirements

Graduate of an accredited school or college of mortuary science.
Current Funeral Director and Embalmer licenses in the practicing state, or ability to reciprocate.
Valid state driver's license with an acceptable driving record.
Knowledge of religious and fraternal organizations and customs.
Knowledge of computers and software, including MS Office Suite.
High level of compassion and integrity.
Professional written and verbal communication skills.
Problem-solving skills and ability to multitask and set priorities.
Detail-oriented approach.
Process- and results-oriented, with motivation to keep projects moving by removing obstacles and exploring alternatives.
Ability to reason, plan, identify problems, learn rapidly, draw on experience, and apply acquired knowledge to new situations.
Positive attitude, motivation to continually advance industry and business understanding, and high self-motivation.
Ability to build professional and trusting business relationships.
Public speaking skills and ability to influence and gain consensus.
Proficiency using databases in automated processes and MS Office.
Ability to push and pull up to 150 pounds on flat and inclined flooring or ramps.
Manual dexterity for paperwork and use of calculators, computers, and phones.

Responsibilities

Perform on-call duties, including taking first calls, speaking with families, answering questions, providing initial details, and conducting transfers.
Show empathy and concern; obtain or confirm deceased and family contact information, discuss needs including language needs, schedule arrangement appointments, and email confirmations.
Supervise and care for the deceased respectfully, including verifying identification, obtaining embalming authorization, embalming, dressing, styling hair, applying cosmetics, and preparing cremated remains.
Arrange and conduct funeral and memorial ceremonies professionally and in accordance with company policies and procedures.
Negotiate and enter into funeral contracts; handle legal documents and collect payments in accordance with company policies.
Inform client families about available special recognition and services for veterans and ensure selected recognition and services are delivered.
Arrange interment or cremation of human remains and confirm authorization to proceed with service arrangements.
Supervise and assist with funeral services, including parking, ushering, driving funeral vehicles, chapel and church services, cemetery activities, delivery of flowers and personal items, chair setup and takedown, and participation in special functions.
Ensure compliance with applicable professional, municipal, provincial/state, and federal licensing authorities, regulations, and rules.
Provide aftercare when a Family Service Counselor is absent.
Share potential pre-need referrals with Family Service Counselor(s).
Prepare and accurately complete documents and online entries related to services, cremations, and maintenance.
Participate actively in community, religious, and other organizations to retain heritage and grow market share.
Discuss assignments, expectations, priorities, and deadlines; seek guidance and coaching from the manager when needed.