Funeral Director/Embalmer

SCI Shared Resources•Douglasville, GA

1d•Onsite

About The Position

The Funeral Director/Embalmer compassionately facilitates funeral arrangement discussions with the deceased’s next of kin and presides over visitation, funeral, and graveside services in accordance with family wishes, company expectations, and applicable laws. The role may include embalming responsibilities. As a licensed Funeral Director, the associate is responsible for compliance with mortuary, health, and vital statistics regulations within the funeral establishment(s). The position supports families throughout arrangements and services, coordinates event details and memorial products, and may perform attendant duties or represent the location at community and charity events. When performing embalming, the associate prepares and cares for human remains according to company procedures, authorization requirements, and hazardous-waste procedures. The role works under general guidance and ensures compliance with local, state, and federal regulations.

Requirements

Graduated from an accredited school or college of mortuary science.
Hold a current Funeral Director and Embalmer dual license in the practicing state.
Hold a valid state driver’s license with an acceptable driving record to operate company-owned vehicles.
Ability to reason, plan, identify problems, learn quickly, learn from experience, and apply learning to new situations.
Be process- and results-oriented, motivated to move projects forward by removing obstacles and exploring alternatives.
Demonstrate a positive attitude, self-motivation, and a drive to continually advance understanding of the industry and business.
Ability to build professional and trusting business relationships.
Professional written and verbal communication skills.
Public speaking skills, including the ability to influence and gain consensus.
Proficiency using databases in automated processes.
Proficiency with Microsoft Office.
Ability to push and pull up to 150 pounds on flat or inclined flooring or ramps.
Manual dexterity for paperwork and use of calculators, computers, and phones.
Ability to work with frequent, continuous periods of sitting or standing, up to six hours per day, and frequent stair climbing.
Availability may be required outside normal business hours; nights and weekends are frequently necessary.

Nice To Haves

Industry experience is preferred.

Responsibilities

Receive or initiate calls to the deceased’s next of kin; obtain or confirm contact information, discuss needs including language needs, schedule arrangement appointments, and send confirmations.
Perform removals or transfers when required, care for the deceased respectfully, and update removal status in company software.
Greet next of kin and facilitate arrangement conferences by assessing needs and summarizing desired outcomes.
Discuss available life insurance and benefits, including Veteran benefits, and promote funeral, cemetery, crematory, and related merchandise and services.
Transition arrangement conferences to a Funeral Services Counselor/Advisor for cemetery property and merchandise options, pricing, and contract completion; perform those responsibilities in the FSA/FSC’s absence.
Review and authorize merchandise and service contract revisions.
Confirm authorization to proceed with service arrangements and preside as Master of Ceremonies at visitations, funerals, and graveside services.
Be present for graveside services included in the purchase agreement and when a casket containing a human body is placed in a grave, crypt, or burial vault; verify personal belongings are removed as arranged.
Visually inspect the deceased and services, make or communicate necessary adjustments, and initiate corrective action to align services with contractual arrangements and family expectations.
Interact with families and guests to fulfill death-care requests and obtain leads for pre-need services.
Plan events and arrange resources such as music, flowers, and catering.
Produce memorial products, including scanning photographs, ordering memorabilia or stationery, creating electronic presentations, writing obituaries, and creating online memorials.
Prepare event rooms before services and clean and restore spaces afterward; identify property needing repair and deliver family memorabilia when needed.
Perform attendant duties such as parking lot attendant, driver, usher, pallbearer, or courier, as required.
Attend community or charity events to represent and promote the location or market, as required.
When embalming, verify identification and authorization; clean and embalm the body; perform restorations and other preparation, including hairstyling, cosmetics, and dressing.
Verify the casket and lining according to the contract, dress the casket, lay the deceased, and update status in company software.
Maintain the preparation room, clean equipment, dispose of hazardous waste properly, promote a safe work environment, and inventory and reorder supplies.
Apply licensure in the business environment while complying with regulations, policies, and procedures; collaborate with peers or a manager for assistance and guidance.
Discuss assignments, expectations, priorities, and deadlines with the manager; seek coaching, report light workload, and volunteer for additional work.
Adapt to new work structures, processes, requirements, or cultures and undertake additional responsibilities as assigned.