Funeral Director/Embalmer

Service Corporation International•Coon Rapids, MN

About The Position

Compassionately facilitates funeral arrangement discussions with deceased next of kin and presides over visitation, funeral, and graveside services in accordance with family wishes, company expectations, and applicable laws. As the licensed Funeral Director, ensures compliance with mortuary, health, and vital statistics regulations within the funeral establishment. Works under general guidance and collaborates with peers or a manager for assistance, education, and guidance while demonstrating accountability and adapting to changing work structures and requirements. The role includes receiving calls from next of kin, gathering information, scheduling arrangement appointments, and facilitating arrangement conferences. It may include removals or transfers and respectful care of the deceased. The Funeral Director confirms service authorization, conducts services, reviews and adjusts service arrangements, interacts with families and guests, and helps plan and prepare events. Additional duties may include attendant work, community or charity events, and other responsibilities as assigned. Work takes place indoors and outdoors in all seasons and weather. Professional business attire is required when interacting with families. Availability outside normal business hours may be necessary; nights and weekends are frequently required. The position is located in Coon Rapids, Minnesota. Pay is up to $30 per hour.

Requirements

Graduated from an accredited school or college of mortuary science.
Current Funeral Director license in the practicing state.
Valid state driver’s license with an acceptable driving record to operate company-owned vehicles.
Ability to reason, plan, identify problems, learn quickly, learn from experience, and apply learning to new situations.
Process- and results-oriented, with motivation to remove obstacles and explore alternatives.
Positive attitude, self-motivation, and drive to advance understanding of the industry and business.
Ability to build professional and trusting business relationships.
Professional written and verbal communication skills.
Public speaking skills and ability to influence and gain consensus.
Proficiency using databases in automated processes.
Proficiency with Microsoft Office.
Ability to push and pull up to 150 pounds on flat and inclined flooring or ramps.
Manual dexterity for paperwork and use of calculators, computers, and phones.
Ability to work indoors and outdoors in all seasons and weather.
Flexibility to work outside normal business hours; nights and weekends are frequently necessary.
Professional business attire when in contact with families.

Nice To Haves

Industry experience is preferred.

Responsibilities

Receive or initiate calls to the deceased’s next of kin, gather or confirm contact information and needs, schedule arrangement appointments, and send confirmations.
May perform removals or transfers, care for the deceased respectfully, and update removal status in proprietary software.
Greet next of kin and facilitate arrangement conferences, assess needs, summarize desired outcomes, and discuss available life insurance and benefits, including veterans’ benefits.
Promote funeral, cemetery, and crematory services and merchandise, and transition arrangements to a Funeral Services Counselor/Advisor; perform those responsibilities when one is unavailable.
Review and authorize merchandise and service contract revisions.
Confirm authorization for service arrangements and preside over visitation, funeral, and graveside services as Master of Ceremonies in a professional and caring manner.
Attend graveside services included in the purchase agreement and be present when a casket is placed in a grave, crypt, or burial vault; verify personal belongings are removed before burial in accordance with arrangements.
Visually inspect the deceased and service arrangements, make or communicate needed adjustments, initiate corrective action, and provide guidance to service team members as appropriate.
Interact with families and guests to fulfill death-care requests and obtain leads for pre-need services.
Plan event resources and order music, flowers, or catering; produce memorial products, including photo scans, memorabilia or stationery orders, electronic presentations, obituaries, and online memorials.
Prepare event rooms and, after events, clean and store items, identify property needing repair, and deliver family memorabilia as needed.
May perform attendant duties such as parking lot attendant, driver, usher, pallbearer, or courier.
May represent and promote the location or market at community or charity events.
Ensure compliance with local, state, and federal regulations; discuss assignments and priorities with the manager, seek guidance or coaching, and volunteer for additional work when workload is light.
Perform additional responsibilities as requested or assigned.