Funeral Director & Embalmer

Legacy Funeral Group, LLC•Natchitoches, LA

About The Position

The Funeral Director & Embalmer compassionately facilitates funeral arrangement discussions and implements the choices made by families’ legal representatives regarding the funeral, final disposition of the body, and memorialization of the individual. The role provides customer service for funeral arrangements, cremation ceremonies, and interment, assisting families following the loss of a loved one with exemplary, personalized, and professional service. The licensed Funeral Director/Embalmer is responsible for compliance with mortuary, health, and vital statistics regulations within the funeral establishment(s), and performs all duties consistently with the company’s mission, values, policies, and procedures. Duties include on-call responsibilities, caring for and preparing the deceased, arranging and conducting services, handling contracts and legal documents, coordinating interment or cremation, supporting families, and completing service-related records and entries. The role also involves community engagement, coordination with Family Service Counselors, and providing aftercare when a Family Service Counselor is absent. Work takes place indoors and outdoors in all seasons and weather. The position requires frequent sitting or standing for periods of up to six hours per day, frequent stair climbing, manual dexterity, and the ability to push and pull up to 150 pounds on flat or inclined flooring or ramps.

Requirements

Graduation from an accredited school or college of mortuary science.
Current Funeral Director and Embalmer licenses in the practicing state, or ability to reciprocate.
Valid state driver’s license with an acceptable driving record.
Knowledge of computers and some software, including MS Office Suite.
High level of compassion and integrity.
Professional written and verbal communication skills.
Problem-solving skills.
Ability to multitask and set priorities.
Attention to detail.
Basic knowledge of religious and fraternal organizations and customs.
Process- and results-oriented approach, with motivation to keep projects moving by removing obstacles and exploring alternatives.
Capacity to reason, plan, identify problems, learn rapidly, draw from experience, and apply acquired knowledge to new situations.
Positive attitude, motivation to continually advance understanding of the industry and business, and high self-motivation.
Ability to build professional and trusting business relationships.
Public speaking skills and ability to influence and gain consensus.
Proficiency in using databases in automated processes.
Proficiency in MS Office.

Responsibilities

Perform on-call duties, including taking first calls, speaking with families, answering questions, providing initial details, and conducting transfers.
Show concern and empathy; obtain or confirm deceased and family contact information; discuss needs, including language needs; schedule arrangement appointments; and email appointment confirmations.
Supervise and care for the deceased respectfully, including verifying identification, obtaining embalming authorization, embalming, dressing, styling hair, applying cosmetics, and preparing cremated remains.
Arrange and conduct funeral and memorial ceremonies professionally and compassionately in accordance with company policies and procedures.
Negotiate and enter into funeral contracts, handle legal documents, and collect payments in accordance with company policies.
Inform client families about special recognition and services available for veterans and ensure selected recognition and services are delivered.
Arrange for the interment or cremation of human remains.
Confirm authorization to proceed with service arrangements.
Supervise and assist with funeral services, including parking vehicles, ushering, driving funeral vehicles, assisting at chapel, church, and cemetery services, delivering flowers, caskets, urns, photographs, and keepsakes, setting up and taking down chairs, and participating in special functions.
Ensure compliance with applicable professional, municipal, provincial/state, and federal licensing authorities, regulations, and rules.
Provide aftercare when a Family Service Counselor is absent.
Share potential pre-need referrals with Family Service Counselor(s).
Prepare and accurately complete documents and online entries related to services, cremations, and maintenance.
Retain heritage and grow market share through active involvement with community, religious, and other organizations.
Discuss assignments, expectations, priorities, and deadlines; seek guidance and coaching from the manager when needed.