Funeral Director/ Embalmer

Service Corporation International•Georgetown, TX

11d•Onsite

About The Position

Compassionately facilitates funeral arrangement discussions with the deceased’s next of kin and presides over visitation, funeral, and graveside services according to family wishes, company expectations, and applicable laws. May perform embalming responsibilities. As the licensed Funeral Director, ensures compliance with mortuary, health, and vital statistics regulations within the funeral establishment(s). The role receives or initiates calls with the deceased’s next of kin, gathers or confirms contact information and needs, schedules arrangement appointments, and facilitates arrangement conferences. It may include removals or transfers, care of the deceased, discussion of insurance and benefits, promotion of funeral, cemetery, crematory services and merchandise, and review or authorization of contract revisions. The Funeral Director may transition arrangements to a Funeral Services Counselor/Advisor or perform those responsibilities when one is absent. The position confirms authorization for services and presides over visitations, funerals, and graveside services. It checks the deceased and service arrangements against the contract and family expectations, addresses issues, interacts with family and guests, and may guide services team members. Event responsibilities include planning and ordering resources, preparing and cleaning event spaces, producing memorial materials, and performing attendant duties. The role may also represent the location or market at community or charity events. When performing embalming, the role verifies identification and authorization, prepares and embalms the body using company procedures and hazardous-waste practices, performs restoration and other preparation, dresses and lays the deceased in the casket, updates status in proprietary software, maintains the preparation room, manages supplies, and promotes a safe work environment. Works under general guidance and ensures compliance with applicable regulations, policies, and procedures. The role requires initiative in discussing assignments and priorities, seeking guidance, adapting to changing work structures, and taking on additional responsibilities as requested or assigned.

Requirements

Graduated from an accredited school or college of mortuary science.
Current Funeral Director and Embalmer dual license in the practicing state.
Valid state driver’s license with an acceptable driving record, required to operate company-owned vehicles.
Ability to reason, plan, identify problems, learn quickly, learn from experience, and apply learning appropriately to new situations.
Process- and results-oriented, with motivation to move projects forward by removing obstacles and exploring alternatives.
Positive attitude, self-motivation, and drive to continually advance understanding of the industry and business.
Ability to build professional and trusting business relationships.
Professional written and verbal communication skills.
Public speaking skills and ability to influence and gain consensus.
Proficiency using databases in automated processes.
Proficiency with MS Office.
Ability to work indoors and outdoors during all seasons and weather.
Professional business attire when in contact with families.
Ability to sit or stand for frequent, continuous periods of up to six hours per day and frequently climb stairs.
Manual dexterity for paperwork, calculators, computers, and phone use.
Ability to push and pull up to 150 pounds on flat and inclined flooring or ramps.
Flexibility to work outside normal business hours; nights and weekends are frequently necessary.

Nice To Haves

Industry experience is preferred.

Responsibilities

Receive or initiate calls with the deceased’s next of kin; obtain or confirm contact information and needs, schedule arrangement appointments, and send appointment confirmations.
May perform removals or transfers, care for the deceased respectfully, and update removal status in proprietary software.
Greet next of kin and facilitate arrangement conferences by assessing needs and summarizing desired outcomes.
Discuss available life insurance and benefits, including veteran benefits, and promote funeral, cemetery, and crematory services and merchandise.
Transition arrangements to a Funeral Services Counselor/Advisor for cemetery property and merchandise options, pricing, and contract completion; perform those responsibilities when an FSA/FSC is absent.
Review and authorize merchandise and service contract revisions.
Confirm authorization to proceed with service arrangements and preside as Master of Ceremonies at visitations, funerals, and graveside services.
Be present for graveside services included in the purchase agreement and when a casket containing a human body is placed in a grave, crypt, or burial vault; verify personal belongings are removed before burial per the arrangements.
Visually inspect the deceased and adjust casket dressing, attire, or makeup, or communicate concerns to preparation staff.
Inspect service arrangements against contractual arrangements and next-of-kin expectations, initiate corrective action when appropriate, and provide guidance to services team members as needed.
Interact with families and guests to fulfill death-care requests and obtain leads for pre-need services.
Plan events, including arranging resources and ordering music, flowers, or catering; produce memorial products such as photo scans, memorabilia, stationery, electronic presentations, obituaries, and online memorials.
Prepare event rooms before services and clean and restore them afterward; identify property needing repair and deliver family memorabilia when needed.
May perform attendant duties such as parking lot attendant, driver, usher, pallbearer, or courier.
May attend community or charity events to represent and promote the location or market.
Verify identification and embalming authorization; clean and embalm bodies according to company procedures and hazardous-waste practices, and perform restorations, hair styling, cosmetics, dressing, and other preparation.
Verify the appropriate casket and lining according to the contract, dress the casket, lay the deceased, and update status in proprietary software.
Maintain the preparation room, clean soiled equipment, properly dispose of hazardous waste, promote workplace safety, and inventory and reorder supplies.
Ensure compliance with local, state, and federal regulations, policies, and procedures.
Discuss assignments, expectations, priorities, and deadlines with the manager; seek coaching, notify the manager when workload is light, and volunteer for additional work.
Adapt to new work structures, processes, requirements, or cultures and perform additional responsibilities as requested or assigned.