Funeral Director/Embalmer

Foundation Partners Group•Lakewood, WA

About The Position

The Funeral Director/Embalmer manages all phases of funeral arrangements, from setting up services through final disposition. The role meets with client families to listen, educate, and arrange personalized funeral services, while ensuring a high-quality experience. It also oversees team members during services, maintains client files and communications, handles required documentation, and performs licensed preparation of decedents as needed. The position participates in community activities to support market share, conducts and attends funeral services, leads post-service follow-ups, and may perform other assigned projects such as vehicle washing, building or equipment repair, and pre-need arrangement planning. The role works on-call/first call in an assigned rotation.

Requirements

Current state licensure for funeral directing and embalming.
Self-motivated and energetic.
Strong oral and written communication skills.
Caring, empathetic, and committed to providing best-in-class customer service.
Sensitivity to and knowledge of different philosophical systems and religions.
Knowledge of basic principles, values, ethics, ways of thinking, customs, and practices, and their impact on human culture.
Knowledge of Microsoft Office Suite, including Word, Excel, and PowerPoint.
Valid state-issued driver's license with a clear driving record.

Responsibilities

Present every client family with all service and merchandise options.
Maintain open and effective communication and accurate, timely client files.
Participate in assigned community events, groups, organizations, and other community relationships to improve market share.
Carry out other assigned projects and duties, such as car washing, building or equipment repair, and pre-need arrangement planning.
Oversee team members participating in services and ensure they understand their roles and professionally represent the location.
Communicate successful performance and areas needing improvement to appropriate team members.
Work on-call/first call in an assigned rotation, including responding by phone or in person at hospitals, hospices, or residences.
Transfer, embalm, dress, cosmetize, casket, and prepare deceased individuals as needed and as permitted by appropriate licensing, following family instructions.
Meet with client families to listen, educate, and arrange personalized funeral services.
Complete tasks and details resulting from arrangement conferences.
Complete permits, certificates, and other paperwork accurately and on time in accordance with applicable laws and regulations.
Conduct and attend funeral services regularly.
Lead post-service follow-ups as needed.