Funeral Director/Embalmer

Service Corporation International•Woodstock, GA

10d

About The Position

Compassionately facilitates funeral arrangement discussions with the deceased’s next of kin and presides over visitation, funeral, and graveside services in accordance with family wishes, company expectations, and applicable laws. May perform embalming responsibilities. As the licensed Funeral Director, is responsible for compliance with mortuary, health, and vital statistics regulations within the funeral establishment(s). The role receives or initiates calls to next of kin, gathers and confirms information, schedules arrangement appointments, and facilitates arrangement conferences. It may include removals or transfers and may involve presenting funeral, cemetery, crematory, and merchandise options, reviewing and authorizing contract revisions, and performing Funeral Services Counselor/Advisor responsibilities when needed. The Funeral Director presides over services, confirms arrangements, inspects the deceased and service setup, responds to family requests, and may guide service team members. Event planning duties include ordering resources, preparing event spaces, producing memorial materials, and handling post-event cleanup and delivery. The role may also perform attendant duties and represent the location or market at community or charity events. When performing embalming, the role verifies identification and authorization, prepares and embalms the deceased, performs restoration and presentation tasks, maintains the preparation room, disposes of hazardous waste appropriately, and manages supplies. The position works under general guidance and is responsible for following company procedures and applicable regulations.

Requirements

Graduate of an accredited school or college of mortuary science.
Current Funeral Director and Embalmer dual license in the practicing state.
Valid state driver’s license with an acceptable driving record to operate company-owned vehicles.
Ability to reason, plan, identify problems, learn quickly, learn from experience, and apply learning to new situations.
Process- and results-oriented, with motivation to keep projects moving by removing obstacles and exploring alternatives.
Positive attitude, self-motivation, and drive to continually advance industry and business understanding.
Ability to build professional and trusting business relationships.
Professional written and verbal communication skills.
Public speaking skills and ability to influence and gain consensus.
Proficiency using databases in automated processes.
Proficiency with Microsoft Office.
Ability to work indoors and outdoors in all seasons and weather.
Ability to wear professional business attire when in contact with families.
Ability to sit or stand for frequent, continuous periods of up to six hours per day and frequently climb stairs.
Manual dexterity for paperwork, calculators, computers, and phone use.
Ability to push and pull up to 150 pounds on flat and inclined flooring or ramps.
Availability for services outside normal business hours; nights and weekends are frequently necessary.

Nice To Haves

Industry experience is preferred.

Responsibilities

Receive or initiate calls to the deceased’s next of kin, gather or confirm information, discuss needs, schedule arrangement appointments, and send confirmations.
May perform removals or transfers, care for the deceased respectfully, and update removal status in company software.
Greet next of kin and facilitate arrangement conferences, assess needs, discuss available benefits, and promote funeral, cemetery, crematory, and merchandise offerings.
Transition arrangement conferences to a Funeral Services Counselor/Advisor; perform those responsibilities when one is unavailable.
Review and authorize merchandise and service contract revisions.
Confirm authorization for service arrangements and preside over visitation, funeral, and graveside services in a professional and caring manner.
Attend graveside services included in the purchase agreement and verify personal belongings are removed before burial.
Inspect the deceased, casket presentation, and service arrangements; communicate concerns and initiate corrective action as appropriate.
Interact with families and guests to fulfill requests and obtain leads for pre-need services.
Plan events, order music, flowers, or catering, produce memorial products, prepare event rooms, clean up after events, and deliver family memorabilia.
May perform attendant duties such as parking attendant, driver, usher, pallbearer, or courier.
May attend community or charity events to represent and promote the location or market.
When embalming, verify identification and authorization; clean and embalm the body; perform restoration, styling, cosmetics, dressing, and other preparation.
Verify the casket and lining against the contract, dress the casket, lay the deceased, and update status in company software.
Maintain the preparation room, clean equipment, dispose of hazardous waste properly, promote workplace safety, and inventory and reorder supplies.
Ensure compliance with local, state, and federal regulations and company policies and procedures.
Discuss assignments, expectations, priorities, and deadlines with the manager; seek guidance, communicate workload availability, and take on additional work as requested.