Funding Manager

PRC-Saltillo • Wooster, OH

9d • $70,000 - $86,000

About The Position

PRC-Saltillo is hiring a Funding Manager to provide day-to-day operational leadership for its funding and trial teams. The role supports efficient, consistent workflows and a strong customer experience by supervising and developing team members, managing workloads and service levels, monitoring performance metrics, addressing workflow barriers and escalations, and partnering with Regional Managers to align regional teams.

The Funding Manager leads and develops Funding Specialists and Trial Program Specialists through coaching and performance oversight. The role uses operational data to identify trends, improve performance, and implement practical workflow and process improvements. It also coordinates onboarding logistics and refresher training.

Requirements

• Bachelor’s degree in Business, Healthcare Administration, Operations Management, or a related field; an equivalent combination of education and relevant experience may be considered.
• At least 3 years of experience in operations leadership, customer support operations, funding or trial program support, healthcare administration, or another workflow-based service environment.
• At least 2 years of experience supervising, coaching, training, and leading staff in a high-volume, deadline-driven environment, or an equivalent combination of leadership or project management experience.
• Strong leadership skills and ability to manage daily operations in a high-volume, deadline-driven environment.
• Strong workforce planning and workload management skills, including scheduling, coverage planning, and resource allocation.
• Ability to use operational metrics such as backlog, productivity, and quality data to identify trends and take action.
• Strong communication and collaboration skills, including the ability to escalate issues clearly and appropriately.
• Strong problem-solving and root-cause analysis skills, with the ability to implement sustainable solutions.
• Proficiency with business systems, portals, work queues, and Microsoft Office tools or equivalent platforms.
• Commitment to a positive internal and external customer experience through responsiveness, professionalism, and follow-through.

Responsibilities

• Lead and develop funding and trial teams through operational leadership, coaching, and performance oversight.
• Partner with Regional Managers to promote alignment and collaboration among Consultants, Funding Specialists, and Trial Program Specialists.
• Assign and rebalance workloads based on volume, capacity, coverage needs, and business priorities.
• Track volume, aging, backlog, capacity, and other operational metrics; identify trends and implement action plans as needed.
• Coordinate onboarding logistics and ongoing refresher training to support team members.
• Identify workflow challenges and recommend practical solutions to improve processes and tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager