Funding Manager

National Seating & Mobility•North Region-Remote,

2d•Remote

About The Position

The Funding Manager oversees all aspects of the Funding Department and manages the Funding Leadership Team within the assigned territory. The role coordinates with Divisional Vice Presidents, Regional Area Directors, Branch Leaders, Assistive Technology Professionals, and other leadership and support personnel to ensure funding procedures follow company policy and are completed within expected time frames. The manager oversees the funding transaction cycle from Ready to Process through Funding Approval, manages team hiring, training, performance, career development and workloads, and tracks productivity and quality. The position also supports timely order processing, shares performance indicators with stakeholders, handles bonus and payroll administration for direct reports, manages credit exceptions when appropriate, and resolves employee and client conflicts. The role performs related duties assigned by the Division Funding Director and is expected to work professionally with minimal supervision while meeting productivity, quality, and attendance standards. The position primarily operates from home, with occasional work in a professional office environment. Standard office equipment is routinely used. National Seating & Mobility describes its work as supporting clients’ self-reliance and independence through mobility solutions. The company states that it offers benefits including a 401(k), company-paid long-term disability, and tuition reimbursement.

Requirements

At least 7 years of experience in Complex Rehab Technology Funding operations.
At least 2 years of experience managing a minimum of 10 direct reports.
Proficiency in Microsoft Excel, Word, and Outlook.
Ability to review, analyze, and interpret general business reports, technical procedures, work instructions, and governmental regulations.

Responsibilities

Oversee and manage all aspects and functions of the Funding Department.
Manage the Funding Leadership Team within the assigned territory and ensure duties meet or exceed NSM standards.
Coordinate with divisional, regional, branch, assistive technology, and other leadership and support personnel to ensure funding procedures comply with company policy and timelines.
Manage transaction cycle time from Ready to Process to Funding Approval, ensuring the proper steps are completed in order and funding approvals are timely and high quality.
Coordinate hiring, training, mentoring, performance management, continuing education, and career development for the Funding Specialist Team.
Develop and maintain training materials, guides, and progress reporting.
Manage and develop Funding Supervisors and Lead Funding Specialists toward self-sufficient performance management.
Monitor Funding Specialist and Lead Funding Specialist productivity, quality, and compassion.
Ensure productivity of Funding Specialist assignments and direct work order caseloads, shifting responsibilities when necessary.
Coordinate temporary coverage so orders are handled promptly and with quality and compassion.
Share key performance indicators with direct-report teams and stakeholders regularly.
Calculate and request monthly bonus payments for direct reports.
Manage the credit exception process to expedite delivery when appropriate and directed.
Resolve employee and client conflicts, escalating issues to the appropriate authority when necessary.
Handle payroll and administrative functions for all direct reports.
Maintain personal continuing education relevant to job duties, including company policies and procedures, NSM University courses, and payer issues and updates in the territory.
Perform related duties assigned by the Division Funding Director and carry out position expectations professionally with minimal supervision.
Meet minimum productivity and quality standards and maintain regular, predictable attendance.