Funding Consultant

Tobii Dynavox•Washington, DC

About The Position

The Funding Consultant coordinates intake, submission, and follow-up for new product, repair, and equipment rental orders. The role works with speech-language pathologists (SLPs), government agencies, educational institutions, insurance providers, clients, and family members to obtain order authorization and review submission documents against third-party payer criteria. The Funding Consultant tracks cases through completion, resolves funding challenges and denials, and enters completed orders into the order management system.

Requirements

Bachelor's degree or 2–4 years of related experience.
Oral and written communication skills.
Interpersonal, collaboration, and teaming skills.
Customer service orientation.
Internet navigation skills.
Proficiency with MS Office Word and Outlook.
Ability to multitask in a fast-paced environment.
Ability to work at a desk for prolonged periods and manage interruptions in a fast-paced environment.

Nice To Haves

Background in the health insurance field preferred.

Responsibilities

Maintain communication with SLPs about funding cases and explain document preparation, funding policies, and regulations.
Work with insurance providers, government agencies, and educational institutions to place new product, repair, or rental orders.
Track funding authorization cases and ensure requests are resolved in a timely manner.
Use online resources and communicate frequently with funding agencies to verify eligibility.
Review prior authorization documents against third-party payer criteria.
Research previous orders and payment history/DSOs for repair or new order requests.
Enter and complete orders in the order management system database.
Advocate for clients by communicating with clients and family members about funding requests and co-payment requirements, representing cases to third-party insurance providers, and resolving problems.
Resolve third-party denials and provide consultation to finalize difficult funding cases.
Alert the supervisor to potential third-party payer challenges.
Perform other duties as assigned.