Funding Consultant

Tobii Dynavox•Remote US-TX, TX

About The Position

The Funding Consultant coordinates intake, submission, and follow-up for new product, repair, and equipment rental orders. The role works closely with speech-language pathologists (SLPs), government agencies, educational institutions, and insurance providers to obtain authorization, review documentation against third-party payer criteria, and support funding cases through resolution. The candidate must live in the Central or Mountain time zones. The consultant also advocates for clients and their families by explaining funding requests and co-payment requirements, representing cases with third-party insurers, resolving denials, and troubleshooting challenges. The role requires effective communication, organization, customer service, and the ability to manage interruptions in a fast-paced environment.

Requirements

Bachelor's degree or 2–4 years of related experience.
Oral and written communication skills.
Interpersonal, collaboration, and teaming skills.
Customer service orientation.
Internet navigation skills.
MS Office Word and Outlook skills.
Ability to multitask in a fast-paced environment.
Ability to work at a desk for prolonged periods and work with interruptions in a fast-paced environment.

Nice To Haves

Background in the health insurance field preferred.

Responsibilities

Maintain communication with SLPs about funding cases and explain document preparation, funding policies, and regulations.
Work with insurance providers, government agencies, and educational institutions to place new product, repair, or rental orders.
Track funding authorization cases and ensure requests are resolved in a timely manner.
Use online resources and communicate frequently with funding agencies to verify eligibility.
Review prior authorization documents against third-party payer criteria.
Research previous orders and payment history/DSOs for repair or new order requests.
Enter and complete orders in the order management system database.
Advocate for clients by communicating with clients and family members about funding requests and co-payment requirements, representing cases with third-party insurance providers, and troubleshooting problems to resolution.
Resolve third-party denials and provide consultation to finalize difficult funding cases.
Alert the supervisor to potential third-party payer challenges.
Perform other duties as assigned.