Funding Manager

National Seating & Mobility•,

2d•Remote

About The Position

The Funding Manager oversees and manages all aspects of the Funding Department within an assigned territory. The role coordinates with Divisional Vice Presidents, Regional Area Directors, Branch Leaders, Assistive Technology Professionals, and other leadership and support personnel to ensure funding procedures follow company policy and are completed within expected time frames. The position manages the Funding Leadership Team and Funding Specialists, including their hiring, training, mentoring, performance, continuing education, and career development. It also monitors productivity, quality, and compassion; manages transaction cycle time and caseload assignments; supports timely coverage; and shares performance indicators with the team and stakeholders. The Funding Manager handles related administrative responsibilities, including payroll and monthly bonus requests, and works to resolve employee and client conflicts. The position primarily operates from home, with occasional work in a professional office environment, and requires regular, predictable attendance and compliance with minimum productivity and quality standards.

Requirements

At least 7 years of experience in Complex Rehab Technology Funding operations.
At least 2 years of experience managing a minimum of 10 direct reports.
Proficiency in Microsoft Excel, Word, and Outlook.
Ability to review, analyze, and interpret general business reports, technical procedures, work instructions, and governmental regulations.

Responsibilities

Manage the transaction cycle time from Ready to Process through Funding Approval, ensuring required steps are completed in the correct order and approvals are timely and accurate.
Coordinate and manage hiring, training, mentoring, performance, continuing education, and career development for the Funding Specialist Team.
Develop and maintain training materials, guides, and progress reporting.
Manage and develop the Funding Leadership Team, including the Funding Supervisor and Lead Funding Specialist, to support self-sufficient performance management.
Manage Funding Specialists and Lead Funding Specialists, monitoring productivity, quality, and compassion.
Ensure productivity of Funding Specialist assignments and direct work order caseloads, shifting responsibilities when needed.
Coordinate temporary coverage so orders are handled promptly and with quality and compassion.
Share Key Performance Indicators with direct reports and stakeholders regularly.
Calculate and request monthly bonus payments for direct reports.
Manage the credit exception process to expedite delivery when appropriate and directed.
Resolve employee and client conflicts, escalating issues to the appropriate authority when necessary.
Handle payroll and administrative functions for direct reports.
Complete personal continuing education related to job duties, including learning about company policies and procedures, completing courses on NSM University, and researching payer issues and updates in the territory.
Perform related duties assigned by the Division Funding Director and carry out position expectations professionally with minimal supervision.
Meet minimum productivity and quality standards and maintain regular, predictable attendance.