Funding Manager

PRC-Saltillo • Wooster, OH

18h

About The Position

PRC-Saltillo is seeking a Funding Manager to provide day-to-day operational leadership for its funding and trial teams. The role helps ensure workflows are efficient and consistent while supporting an excellent customer experience. The Funding Manager supervises and develops team members, manages workloads and service levels, monitors performance metrics, resolves workflow barriers and escalations, and partners with Regional Managers to support alignment across regional teams.

The position leads operational improvement using measures such as workload, backlog, capacity, productivity, and quality. It also supports onboarding and refresher training and promotes consistent workflows, communication, and customer service. PRC-Saltillo’s mission is to provide communication solutions to children and adults who are unable to communicate effectively with their natural voices.

Requirements

• Bachelor’s degree in Business, Healthcare Administration, Operations Management, or a related field; an equivalent combination of education and relevant experience may be considered.
• At least 3 years of experience in operations leadership, customer support operations, funding or trial program support, healthcare administration, or another workflow-based service environment.
• At least 2 years of experience supervising, coaching, training, and leading staff in a high-volume, deadline-driven environment, or equivalent leadership or project management experience.
• Strong leadership skills and ability to manage daily operations in a high-volume, deadline-driven environment.
• Strong workforce planning and workload management skills, including scheduling, coverage planning, and resource allocation.
• Ability to use operational metrics, including backlog, productivity, and quality data, to identify trends and take action.
• Strong communication and collaboration skills, including the ability to escalate issues clearly and appropriately.
• Strong problem-solving and root-cause analysis skills, with the ability to implement sustainable solutions.
• Proficiency with business systems, portals, work queues, and Microsoft Office tools or equivalent platforms.
• Commitment to a positive internal and external customer experience through responsiveness, professionalism, and follow-through.

Responsibilities

• Lead and develop funding and trial teams through operational leadership, coaching, and performance oversight.
• Partner with Regional Managers to promote alignment and collaboration among Consultants, Funding Specialists, and Trial Program Specialists.
• Assign and rebalance workloads based on volume, capacity, coverage needs, and business priorities.
• Track volume, aging, backlog, capacity, and other operational metrics; identify trends and implement action plans as needed.
• Coordinate onboarding logistics and ongoing refresher training for team members.
• Identify workflow challenges and recommend practical solutions to improve processes and tools.
• Manage daily operations, service levels, performance metrics, workflow barriers, and escalations.

Benefits

• Mission-driven work supporting access to communication technology.
• Leadership and development opportunities through coaching and developing team members.
• Opportunity to improve operational performance and collaborate across regional teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager