Funding and Payments Manager

YouLend•Atlanta, GA

About The Position

YouLend is seeking a proactive, analytical, and people-focused Funding and Payments Manager to oversee funding and payments operations and lead a combined team of approximately five people. The Funding Team Lead and Payments Team Lead report directly to this role. The manager provides guidance, coaching, and operational direction to the Team Leads and is accountable for performance across both functions, including accurate funding setup and requests, timely payment processing, and correct reconciliation and allocation of incoming funds. This is a hands-on management role focused on developing people, resolving complex issues, and improving processes. As the business grows, the manager will build team capabilities so the funding and payments functions can support increasing volumes while maintaining accuracy and service quality. The role oversees team leadership and development, funding and payments operations, performance monitoring, incident follow-up, and process improvement. It also involves reporting on performance and risks to senior management, contributing to automation, and coordinating with cross-functional colleagues and partners to resolve operational issues. YouLend describes itself as a high-growth fintech and part of Banking Circle Group. Its benefits package includes health care coverage, medical, dental and vision plans, a 401(k) match, basic life and AD&D insurance, work-related international travel insurance, paid time off, US public holidays, and paid office parking.

Requirements

At least three years of supervisory or management experience within payments, funding, financial services operations, or a related back-office environment.
Experience coaching and developing people, including guiding Team Leads and building their confidence and decision-making skills.
Strong understanding of payment processing, reconciliation, fund allocation, and operational controls.
Ability to develop a detailed understanding of YouLend’s funding processes.
Working knowledge of anti-money laundering procedures and their relevance to operational activities.
Strong analytical skills, including interpreting performance data and turning findings into practical improvements.
Sound judgment in managing escalations, competing priorities, and time-sensitive decisions.
Clear communication skills and ability to work effectively with colleagues, partners, and senior stakeholders.
Hands-on and adaptable approach, with a consistent focus on accuracy, accountability, and team development.

Nice To Haves

Experience managing Team Leads or supervisors.
Experience supporting operational growth, process automation, or system changes.
SQL skills and familiarity with Metabase or similar reporting tools.

Responsibilities

Manage, coach, and develop the Funding Team Lead and Payments Team Lead, supporting their leadership skills and ownership of daily team performance.
Set objectives and expectations across funding and payments, balancing productivity, accuracy, and service quality.
Conduct regular one-to-ones and performance reviews with the Team Leads, providing feedback and development plans.
Support coaching, training, performance management, and employee development across the teams.
Assess staffing and training needs; support recruitment and onboarding; and build team capacity as the business grows.
Foster a supportive team environment that encourages open communication, accountability, and understanding of how the work contributes to company goals.
Oversee funding setup and requests, ensuring accuracy and completion within agreed timelines.
Oversee payment execution, reconciliation, and allocation of incoming funds, ensuring deadlines and cutoffs are met.
Guide Team Leads in prioritizing workloads, managing coverage, and addressing backlogs.
Act as the escalation point for complex funding and payment queries, exceptions, rejected or returned payments, and service issues.
Work with relevant teams and partners to investigate issues, resolve discrepancies, and minimize disruption to merchants.
Ensure quality checks, operational controls, and documented procedures are followed consistently.
Monitor KPIs, using data to identify trends, recurring errors, capacity pressures, and improvement opportunities.
Provide senior management with reporting on performance, risks, incidents, and progress against improvement plans.
Lead process improvements and contribute to automation initiatives that reduce manual work and improve accuracy.
Work with cross-functional colleagues to improve handovers between funding and payments and resolve broader operational challenges.
Ensure Team Leads communicate process and system changes and provide training to put changes into practice.
Oversee incident follow-up, identify root causes, and ensure corrective actions are completed.

Benefits

Health care coverage, with YouLend covering 80% of the premium and the employee contributing 20%.
Medical insurance and prescription drug coverage, with a choice of five plans through United Healthcare.
Dental plan coverage.
Vision plan coverage.
Coverage options for employee only, employee and spouse, employee and child, or employee and family.
401(k) match of $1 for $1 up to 5% of salary.
Basic life and AD&D insurance.
International travel insurance when traveling abroad for work purposes.
20 working days of paid time off (four weeks), plus US public holidays.
Paid office parking.
Potential compensation upside through bonus or share option appreciation.
Career growth opportunities.