Funding and Payments Manager

YouLend•Atlanta, GA

About The Position

YouLend is seeking a proactive, analytical, and people-focused Funding and Payments Manager to oversee funding and payments operations and lead a combined team of approximately five people. The Funding Team Lead and Payments Team Lead report directly to this role. The manager provides guidance, coaching, and operational direction, and is accountable for performance across both functions, including accurate funding setup and requests, timely payment processing, and correct reconciliation and allocation of incoming funds. This is a hands-on management role focused on developing people, resolving complex issues, and improving processes. As the business grows, the manager will build the team’s capabilities and ensure both functions can handle increasing volumes while maintaining accuracy and service quality.

Requirements

At least three years of supervisory or management experience within payments, funding, financial services operations, or a related back-office environment.
Experience coaching and developing people, including guiding Team Leads and building their confidence and decision-making skills.
Strong understanding of payment processing, reconciliation, fund allocation, and operational controls.
Working knowledge of anti-money laundering procedures and their relevance to operational activities.
Strong analytical skills and ability to interpret performance data and turn findings into practical improvements.
Sound judgment when managing escalations, competing priorities, and time-sensitive decisions.
Clear communication skills and ability to work effectively with colleagues, partners, and senior stakeholders.
Hands-on, adaptable approach and consistent focus on accuracy, accountability, and team development.

Nice To Haves

Experience managing Team Leads or supervisors.
Experience supporting operational growth, process automation, or system changes.
SQL skills and familiarity with Metabase or similar reporting tools.

Responsibilities

Manage, coach, and develop the Funding Team Lead and Payments Team Lead, strengthening their leadership skills and ownership of daily team performance.
Set objectives and expectations across both functions, balancing productivity, accuracy, and service quality.
Hold regular one-to-ones and performance reviews with Team Leads, providing feedback and development plans.
Support Team Leads with coaching, training, performance management, and employee development.
Assess staffing and training needs, support recruitment and onboarding, and build team capacity as the business grows.
Create a supportive team environment that encourages open communication, accountability, and understanding of how the work contributes to YouLend’s goals.
Oversee funding setup and requests to ensure work is accurate and completed within agreed timelines.
Oversee payment execution, reconciliation, and allocation of incoming funds, ensuring deadlines and agreed cutoffs are met.
Guide Team Leads in prioritizing workloads, managing coverage, and addressing backlogs.
Act as the escalation point for complex funding and payment queries, exceptions, rejected or returned payments, and service issues.
Work with relevant teams and partners to investigate issues, resolve discrepancies, and minimize disruption to merchants.
Ensure quality checks, operational controls, and documented procedures are followed consistently.
Monitor KPIs, identify trends, recurring errors, capacity pressures, and improvement opportunities using data.
Report to senior management on performance, risks, incidents, and progress against improvement plans.
Lead process improvements and contribute to automation initiatives that reduce manual work and improve accuracy.
Work with cross-functional colleagues to improve handovers between funding and payments and resolve wider operational challenges.
Ensure Team Leads communicate process and system changes clearly and provide the training needed to implement them.
Oversee incident follow-up, identify root causes, and ensure corrective actions are completed.

Benefits

Health care coverage, with YouLend covering 80% of the premium and employees contributing 20%.
Choice of five United Healthcare medical plans, including medical insurance and prescription drug coverage.
Dental plan coverage.
Vision plan coverage.
Coverage options for employee only, employee and spouse, employee and child, or employee and family.
401(k) match of $1 for $1 up to 5% of salary.
Basic life and AD&D insurance.
International travel insurance for work-related travel abroad.
20 working days (four weeks) of paid time off plus US public holidays.
Paid office parking.
Potential bonus or share option appreciation and career growth opportunities as the business grows.