Fulfillment Operations Team Leader - Rowlett, TX

Target • Rowlett, TX

4d • Onsite

About The Position

The Fulfillment Operations Team Leader leads the fulfillment team to deliver a consistent, guest-first experience by ensuring orders are picked, prepared, packed, sorted, and shipped safely and efficiently. The role includes planning daily team workload, improving processes, monitoring fulfillment and business results, and developing hourly team members. The leader supports pickup and ship-from-store operations and may occasionally assume store-level Leader on Duty responsibilities based on store needs.

This is a full-time role with a variable schedule that may include nights, weekends, holidays, closing shifts, and other peak shopping times. Full-time status does not guarantee 40 hours per week; hours may fluctuate based on business needs. The position is physically active and requires access to all areas of the building, ladder use, merchandise handling, and operation of handheld scanners and other technology.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years of age.
• Ability to lead others and hold them accountable.
• Ability to learn and adapt to current technology needs.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations as needed.
• Ability to climb up and down ladders.
• Ability to scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving items up to 44 pounds without assistance.
• Ability to communicate on multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Flexible schedule availability, including nights, weekends, and holidays, and reliable, prompt attendance.
• Ability to work in a fast-moving, active, physically demanding role requiring teamwork, flexibility, and creative problem-solving.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Deliver guest experience commitments and promote an Easy, Inspiring, and Friendly experience.
• Ensure team members understand, are trained in, and consistently deliver Target’s guest experience commitments and operational standards.
• Observe team members, provide feedback, recognize strong performance, and hold team members accountable.
• Review guest, financial, team, and fulfillment reporting to identify opportunities, address gaps, and improve results.
• Model, train, and coach service standards and a guest-first service culture.
• Lead the team in meeting fulfillment goals and support sales growth and total store profitability.
• Use workload-planning tools to ensure scheduled work is completed and orders meet delivery, freshness, and service standards.
• Create daily team plans with direction from the direct leader.
• Lead pickup and ship-from-store workload to enable efficient delivery to guests.
• Evaluate and recommend candidates for open positions, develop a guest-centric team, and support onboarding with the direct leader.
• Establish goals with the direct leader for quality, accuracy, and timeliness; hold team members accountable and address training gaps through coaching.
• Ensure food safety guidelines are followed and fresh food items are selected for guests.
• Ensure supplies are ordered on time and stocked, partnering with the direct leader for ordering.
• Follow safe and secure processes when acting as a key carrier, if applicable.
• Occasionally assume store-level Leader on Duty responsibilities during assigned shifts based on store needs.
• Promote inclusivity by valuing diverse voices and approaches and creating respectful, equitable experiences.
• Model ethical conduct, safety, and compliance; lead the team to follow these standards and hold others accountable.
• Lead safety practices by modeling and recognizing safe behavior, identifying and correcting hazards, assisting with incident response, and reporting and investigating injuries promptly and accurately.
• Model physical security processes and support merchandise protection strategies across the store, including ordering, storage, and application as directed by best practices.
• Execute onboarding and learning best practices and help close skill gaps through development, coaching, and team interactions.
• Address store emergency and compliance needs.
• Support guest services such as backup cashiering, order pickup, and Drive Up while maintaining compliance, including compliance with adult beverage laws.
• Perform other duties based on business needs.

Benefits

• Eligible team members and their dependents may receive comprehensive health benefits and programs, which may include medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Additional financial, education, and well-being benefits may be available to eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED