Fulfillment Operations Team Leader

Target • Watsonville, CA

3d

About The Position

The Fulfillment Operations Team Leader leads a team responsible for picking, preparing, packing, sorting, and shipping products safely and efficiently so guests receive their orders when and how they want them. The role supports a consistent, guest-first experience and contributes to store sales and profitability through effective workload planning, fulfillment operations, coaching, and process improvement. The position also supports pickup and ship-from-store operations and may occasionally assume store-level Leader on Duty responsibilities during assigned shifts based on store needs.

This is a full-time role, although it does not guarantee 40 hours each week; hours depend on business needs and may fluctuate. The work schedule is variable and may include nights, weekends, holidays, closing shifts, and peak shopping times. The role is fast-moving, active, and physically demanding, and requires reliable, prompt attendance. Team members must be able to access all areas of the building, climb ladders, handle cash register operations as needed, and frequently lift or move merchandise up to 44 pounds without assistance.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Lead others and hold them accountable.
• Learn and adapt to current technology needs.
• Work independently and as part of a team.
• Manage workload and prioritize tasks independently.
• Have a welcoming and helpful attitude toward guests and team members.
• Have effective communication skills.
• Access all areas of the building to respond to guest or team member issues.
• Interpret instructions, reports, and information.
• Accurately handle cash register operations as needed.
• Climb up and down ladders.
• Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without assistance.
• Communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Work a flexible schedule that may include nights, weekends, and holidays, and maintain reliable, prompt attendance.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Deliver guest experience commitments and create an Easy, Inspiring, and Friendly guest experience.
• Ensure team members understand, are trained in, and consistently deliver Target’s guest experience commitments and operational standards.
• Observe team members, provide feedback, recognize strong guest service, and hold the team accountable.
• Review guest, financial, and team outcome metrics; identify opportunities; take action; align the team on execution; celebrate wins; and drive results.
• Model, train, and coach service expectations and a guest-first service culture.
• Lead the team and drive fulfillment goals, supporting sales growth and total store profitability.
• Use workload planning tools to ensure scheduled work is completed and orders meet delivery, freshness, and service standards.
• Review fulfillment reporting, identify gaps, and develop plans to resolve them.
• Create daily team plans with direction from the direct leader.
• Lead pickup and ship-from-store workload to enable efficient guest delivery.
• Evaluate and recommend candidates for open roles, develop a guest-centric team, and support onboarding.
• Establish goals with the direct leader for quality, accuracy, and timeliness; hold team members accountable and close training gaps through coaching.
• Ensure food safety guidelines are followed and fresh food items are selected for guests.
• Ensure supplies are ordered on time and stocked, partnering with the direct leader on ordering.
• If applicable as a key carrier, follow safe and secure training and processes.
• Occasionally assume store-level Leader on Duty responsibilities during assigned shifts based on store needs.
• Demonstrate inclusivity by valuing diverse perspectives and creating equitable experiences.
• Model ethical conduct, safety, and compliance, and hold the team accountable to these expectations.
• Lead safety practices by modeling and recognizing safe behaviors, identifying and correcting hazards, assisting with incident response, and reporting and investigating injuries promptly and accurately.
• Model physical security processes and support merchandise protection strategies, including ordering, storage, and application as directed by best practices.
• Promote execution of onboarding and learning best practices and help close skill gaps through coaching and team interactions.
• Address store emergency and compliance needs.
• Support guest services such as backup cashiering, order pickup, and Drive Up, while maintaining compliance, including applicable adult beverage laws.
• Perform other duties based on business needs.

Benefits

• Eligible team members and dependents may receive comprehensive health benefits, which may include medical, vision, dental, and life insurance.
• 401(k)
• Employee discount
• Short-term disability
• Long-term disability
• Paid sick leave
• Paid national holidays
• Paid vacation
• Financial, education, and well-being benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED