Fulfillment Operations Team Leader

Target • Bolingbrook, IL

2d • $24 - $40 • Onsite

About The Position

The Fulfillment Operations Team Leader leads a team responsible for picking, preparing, packing, sorting, and shipping products safely and efficiently so guests receive what they want, when and how they want it. The role focuses on delivering a consistent, guest-first experience while meeting fulfillment, delivery, freshness, and service standards. It provides experience in guest service, retail business fundamentals, workload planning, process improvement, and leading hourly team members. The role is full-time, though weekly hours are not guaranteed to reach 40 and may fluctuate based on business needs.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Ability to lead others and hold them accountable.
• Ability to learn and adapt to current technology needs.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations as needed.
• Ability to climb up and down ladders.
• Ability to scan, handle, and move merchandise safely and efficiently, including frequently lifting or moving items up to 44 pounds without additional assistance.
• Ability to communicate on multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Flexible availability for varying hours, days, and shifts, including nights, weekends, holidays, closing shifts, and peak shopping times; reliable and prompt attendance is necessary.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Deliver guest experience commitments and model a service culture that prioritizes guests.
• Ensure team members understand, are trained in, and consistently follow guest experience commitments and operational expectations.
• Observe team performance, provide feedback, recognize strong service, and hold team members accountable.
• Review guest, financial, team, and fulfillment metrics and reporting; identify opportunities and gaps, then take action to improve results.
• Lead the team in meeting fulfillment goals and supporting sales growth and store profitability.
• Use workload planning tools to complete scheduled work and fulfill orders to delivery, freshness, and service standards; create daily team plans with direction from the direct leader.
• Lead pickup and ship-from-store work, emphasizing operational accuracy, process, and efficiency.
• Evaluate candidates for open positions, help develop a guest-centric team, and support onboarding with the direct leader.
• Establish goals for quality, accuracy, and timeliness with the direct leader; hold team members accountable and close training gaps through coaching.
• Ensure food safety guidelines are followed and fresh food items are selected for guests.
• Ensure supplies are ordered on time and stocked, partnering with the direct leader on ordering.
• When applicable as a key carrier, follow safe and secure training and processes.
• Occasionally assume store-level Leader on Duty responsibilities during assigned shifts based on store needs.
• Demonstrate inclusivity, ethical conduct, safety, and compliance; lead the team to uphold these standards and hold others accountable.
• Lead safety practices by modeling and recognizing safe behaviors, identifying and correcting hazards, assisting with incident response, and reporting and investigating injuries accurately and promptly.
• Model physical security processes and support merchandise protection strategies, including ordering, storage, and application as directed by best practices.
• Lead execution of onboarding and learning best practices, and help close skill gaps through development, coaching, and team interactions.
• Address store emergency and compliance needs.
• Support guest services, including backup cashiering, order pickup, and Drive Up, while maintaining compliance with applicable adult beverage laws.
• Perform other duties based on business needs.

Benefits

• Eligible team members and dependents may receive comprehensive health benefits and programs, which may include medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Financial, education, and well-being benefits may also be available.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED