Fulfillment Operations Team Leader

Target • Bolingbrook, IL

17h • Onsite

About The Position

The Fulfillment Operations Team Leader leads a team responsible for picking, preparing, packing, sorting, and shipping products safely and efficiently so guests receive orders as expected. The role supports a consistent guest-first experience, fulfillment goals, sales growth, and total-store profitability. The leader plans and coordinates daily workload, monitors performance, improves processes, develops team members, and supports pickup and ship-from-store operations. The position may also include occasional store-level leadership-on-duty responsibilities and guest-service support such as backup cashiering, order pickup, and Drive Up.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years of age.
• Ability to lead and hold others accountable.
• Ability to learn and adapt to current technology needs.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations as needed.
• Ability to climb up and down ladders.
• Ability to scan, handle, and move merchandise safely and efficiently, including frequently lifting or moving up to 44 pounds without additional assistance.
• Ability to communicate on multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Flexible schedule availability, including nights, weekends, holidays, closing shifts, and peak shopping times; reliable and prompt attendance.
• The role is full-time, but does not guarantee 40 hours per week; hours depend on business needs and may fluctuate.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Deliver guest experience commitments and model a service culture that prioritizes guests.
• Train, coach, observe, recognize, and hold team members accountable for guest experience and operational expectations.
• Review guest, financial, team, and fulfillment metrics and reporting; identify gaps and take action to improve outcomes.
• Lead the team in meeting fulfillment goals and completing scheduled workload and orders to delivery, freshness, accuracy, and service standards.
• Create daily team plans with direction from the direct leader and use workload planning tools to prioritize work.
• Lead pickup and ship-from-store operations and improve operational accuracy, process, and efficiency.
• Evaluate candidates for open positions, support onboarding, establish goals with the direct leader, and close training gaps through coaching and development.
• Ensure food safety guidelines are followed and fresh food items are selected for guests.
• Ensure supplies are ordered on time and stocked, partnering with the direct leader on ordering.
• When applicable as a key carrier, follow safe and secure training and processes.
• Occasionally assume store-level leadership-on-duty responsibilities during assigned shifts based on store needs.
• Promote inclusivity and ethical conduct, safety, and compliance; model expected behaviors and hold the team accountable.
• Lead safety practices, identify and correct hazards, assist with incident response, and report and investigate injuries in a timely and accurate manner.
• Model physical security processes and support merchandise protection strategies, including ordering, storage, and application as directed by best practices.
• Execute onboarding and learning best practices and help close team skill gaps through development, coaching, and team interactions.
• Address store emergency and compliance needs.
• Support guest services, including backup cashiering, order pickup, and Drive Up, while maintaining compliance with applicable adult beverage laws.
• Perform other duties based on business needs.

Benefits

• Eligible team members and their dependents may receive comprehensive health benefits and programs, which may include medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Additional financial, education, and well-being benefits may be available to eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED