Fulfillment Operations Team Leader - Addison, TX

Target • Addison, TX

1d • $22 - $37 • Onsite

About The Position

The Fulfillment Operations Team Leader leads a team responsible for picking, preparing, packing, sorting, and shipping products safely and efficiently so guests receive their orders when and how they want them. The role supports guest-first service, fulfillment goals, sales growth, and store profitability by planning workload, improving process efficiency, and developing team members. The leader works with their direct leader to set goals, create daily plans, resolve performance gaps, and support staffing and onboarding. The position may occasionally assume store-level leadership-on-duty responsibilities and support guest services such as backup cashier, order pickup, and Drive Up. This is a full-time role with a variable schedule; hours depend on business needs and are not guaranteed to be 40 each week.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Ability to lead others and hold them accountable.
• Ability to learn and adapt to current technology needs.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations as needed.
• Ability to climb up and down ladders.
• Ability to scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving items up to 44 pounds without additional assistance.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Flexible schedule availability, including nights, weekends, holidays, closing shifts, and peak shopping times; reliable and prompt attendance is necessary.
• Comfort working in a fast-moving, highly active, physically demanding role requiring teamwork, flexibility, and creative problem-solving.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Deliver guest experience commitments and build a guest-first service culture.
• Ensure team members understand, are trained in, and consistently meet guest experience and operational expectations.
• Observe team performance, provide feedback, recognize strong performance, and hold team members accountable.
• Review guest, financial, team, and fulfillment reporting to identify opportunities, resolve gaps, and drive results.
• Model, train, and coach service and operational standards.
• Lead the fulfillment team and support sales growth and total-store profitability.
• Plan workload using workload planning tools and ensure scheduled work and orders are completed to delivery, freshness, and service standards.
• Create daily team plans with direction from the direct leader.
• Lead pickup and ship-from-store workload to enable efficient delivery to guests.
• Evaluate candidates for open positions, develop a guest-centric team, and support onboarding.
• Establish goals with the direct leader for quality, accuracy, and timeliness; address training gaps through coaching.
• Ensure food safety guidelines are followed and fresh food items are selected for guests.
• Ensure supplies are ordered on time and stocked, partnering with the direct leader on ordering.
• Follow safe and secure training and processes when serving as a key carrier, if applicable.
• Occasionally assume store-level leadership-on-duty responsibilities during assigned shifts based on store needs.
• Promote inclusivity, ethical conduct, safety, and compliance; model expectations and hold the team accountable.
• Lead safety practices by modeling and recognizing safe behaviors, identifying and correcting hazards, responding to incidents, and reporting or investigating injuries promptly and accurately.
• Model physical security processes and support merchandise protection strategies, including ordering, storage, and application as directed.
• Execute onboarding and learning best practices and help close skill gaps through development, coaching, and team interactions.
• Address store emergency and compliance needs.
• Support guest services, including backup cashier, order pickup, and Drive Up, while maintaining applicable compliance requirements, including adult beverage laws.
• Perform other duties based on business needs.

Benefits

• Eligible team members and dependents may receive medical, vision, dental, and life insurance benefits.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Additional financial, education, and well-being benefits may be available to eligible team members. Benefits eligibility varies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED