Fulfillment Operations Team Leader

Target • San Diego, CA

3d

About The Position

The Fulfillment Operations Team Leader leads a team responsible for picking, preparing, packing, sorting, and shipping products safely and efficiently, ensuring guests receive their orders conveniently and to Target’s quality and service standards. The role supports fulfillment goals, sales growth, store profitability, and a consistent guest-first experience through effective workload planning, operational execution, and team development.

The Team Leader plans daily work with direction from their direct leader, reviews fulfillment and business metrics to identify gaps and improve results, and coaches team members on quality, accuracy, timeliness, safety, and service. The role may include supporting pickup and ship-from-store operations, guest services, store security and compliance, and occasional store-level leadership-on-duty responsibilities. Work takes place in a fast-moving, active, and physically demanding retail environment, with a variable schedule that may include nights, weekends, holidays, closing shifts, and other peak shopping times. This is a full-time role, though weekly hours are not guaranteed to be 40 and may fluctuate with business needs.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years of age.
• Ability to lead and hold others accountable.
• Ability to learn and adapt to current technology needs.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations as needed.
• Ability to climb up and down ladders.
• Ability to scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance.
• Ability to communicate on multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Flexible work schedule, including nights, weekends, holidays, and closing shifts, and reliable, prompt attendance.
• Previous retail experience is preferred but not required.

Nice To Haves

• Previous retail experience.

Responsibilities

• Deliver a consistent, easy, inspiring, and friendly guest experience and model, train, and coach service expectations.
• Ensure team members understand and consistently follow guest experience commitments and operational standards.
• Observe team performance, provide feedback, recognize strong performance, and hold team members accountable.
• Review guest, financial, team, and fulfillment metrics; identify gaps, plan corrective actions, align the team, and drive results.
• Lead the team in meeting fulfillment goals and support sales growth and total-store profitability.
• Use workload planning tools to complete scheduled workload and fulfill orders to delivery, freshness, and service standards.
• Review fulfillment reporting and develop plans to resolve identified gaps.
• Create daily team plans with direction from the direct leader.
• Lead pickup and ship-from-store workload to enable efficient delivery to guests.
• Evaluate candidates for open positions, develop a guest-centric team, and support onboarding with the direct leader.
• Establish goals with the direct leader for quality, accuracy, and timeliness; hold team members accountable and close training gaps through coaching.
• Ensure food safety guidelines are followed and fresh food items are selected for guests.
• Ensure supplies are ordered on time and stocked, partnering with the direct leader on ordering.
• When applicable as a key carrier, follow safe and secure training and processes.
• Occasionally assume store-level leadership-on-duty responsibilities during assigned shifts based on store needs.
• Promote inclusivity, ethical conduct, safety, and compliance, and hold the team accountable to these commitments.
• Model safe behaviors, identify and correct hazards, assist with incident response, and report and investigate injuries accurately and promptly.
• Model physical security processes and support merchandise protection strategies, including ordering, storage, and application as directed by best practices.
• Execute onboarding and learning best practices and help close skill gaps through development, coaching, and team interactions.
• Address store emergency and compliance needs.
• Support guest services, including backup cashiering, order pickup, and Drive Up, while maintaining applicable compliance requirements, including adult beverage laws.
• Perform other duties based on business needs.

Benefits

• Eligible team members and dependents may receive comprehensive health benefits, which may include medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Financial, education, and well-being benefits and programs may be available to eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED