Fulfillment Operations Team Leader - Stroudsburg, PA

Target • Stroudsburg, PA

8d • $21 - $35 • Onsite

About The Position

The Fulfillment Operations Team Leader leads a team responsible for picking, preparing, packing, sorting, and shipping products safely and efficiently so guests receive their orders on time and to Target’s quality standards. The role supports a guest-first culture, sales growth, store profitability, and fulfillment goals by planning and executing daily workload, improving processes, and coaching team members. The position may occasionally assume store-level leadership-on-duty responsibilities during assigned shifts and support other guest services as needed.

This is a full-time role, although hours are not guaranteed to be 40 per week and may fluctuate with business needs. The work schedule is variable and may include nights, weekends, holidays, closing shifts, and peak shopping periods. The role is physically active and requires access throughout the building, climbing ladders, and frequently moving merchandise weighing up to 44 pounds without assistance.

The starting pay range is $20.75–$22.75 per hour, with a full pay range of $20.75–$35.25 per hour. Pay may vary based on factors such as labor markets, education, work experience, and certifications. Target describes benefits for eligible team members, including health and wellness coverage and other financial and time-off benefits; eligibility details are provided separately.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Ability to lead others and hold them accountable.
• Ability to learn and adapt to current technology needs.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations as needed.
• Ability to climb up and down ladders.
• Ability to scan, handle, and move merchandise safely and efficiently, including frequently lifting or moving merchandise up to 44 pounds without assistance.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Flexible availability for nights, weekends, holidays, closing shifts, and other peak shopping times; reliable and prompt attendance is necessary.
• Previous retail experience is preferred but not required.

Nice To Haves

• Previous retail experience.

Responsibilities

• Deliver guest experience commitments and create an easy, inspiring, and friendly experience.
• Ensure team members understand, receive training on, and consistently deliver guest experience commitments and operational expectations.
• Observe team members, provide feedback, recognize strong performance, and hold them accountable.
• Review guest, financial, team, and fulfillment metrics to identify opportunities, create action plans, and improve results.
• Model, train, and coach service expectations and a guest-first service culture.
• Lead the team in achieving fulfillment goals and support sales growth and total store profitability.
• Use workload planning tools to complete scheduled work and fulfill orders according to delivery, freshness, and service standards.
• Review fulfillment reporting, identify performance gaps, and develop plans to resolve them.
• Create daily team plans with direction from the direct leader.
• Lead pickup and ship-from-store workload to enable efficient delivery to guests.
• Evaluate candidates for open roles, help develop a guest-centric team, and support onboarding with the direct leader.
• Establish goals for quality, accuracy, and timeliness with the direct leader; hold team members accountable and address training gaps through coaching.
• Ensure food-safety guidelines are followed and fresh food items are selected for guests.
• Ensure supplies are ordered on time and stocked, partnering with the direct leader on ordering.
• When applicable as a key carrier, follow safe and secure training and processes.
• Occasionally assume store-level leadership-on-duty responsibilities during assigned shifts based on store needs.
• Promote inclusivity by valuing diverse perspectives, acting respectfully, and creating equitable experiences.
• Model ethical conduct, safety, and compliance, and hold the team accountable to those standards.
• Lead safety practices by modeling and recognizing safe behavior, identifying and correcting hazards, assisting with incident response, and reporting and investigating injuries promptly and accurately.
• Model physical security processes and support merchandise-protection strategies across the store, including ordering, storage, and application as directed by best practices.
• Ensure best practices are executed through onboarding and learning, and help close skill gaps through development, coaching, and team interactions.
• Address store emergency and compliance needs.
• Support guest services such as backup cashiering, order pickup, and Drive Up while following applicable compliance requirements, including adult beverage laws.
• Perform other duties based on business needs.

Benefits

• Eligible team members and dependents may receive medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Additional financial, education, and well-being benefits may be available to eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED