Fulfillment Operations Team Leader

Target • Fayetteville, NY

1d • $23 - $39 • Onsite

About The Position

The Fulfillment Operations Team Leader leads a team that picks, prepares, packs, sorts, and ships products safely and efficiently, helping ensure guests receive what they want when and how they want it. The role focuses on delivering a consistent, guest-first experience and meeting fulfillment goals, including quality, accuracy, timeliness, delivery, freshness, and service standards. The leader plans and monitors workload, reviews fulfillment and business metrics, identifies gaps, and works with their direct leader to take action and improve results. They coach and develop team members, support hiring and onboarding, promote operational efficiency, and help drive sales and total store profitability. The role also supports store safety, security, compliance, emergency response, guest services, and occasional store-level leadership duties. This is a full-time role with variable hours based on business needs; it does not guarantee 40 hours per week.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Ability to lead and hold others accountable.
• Ability to learn and adapt to current technology needs.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations as needed.
• Ability to climb up and down ladders.
• Ability to scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Flexible schedule availability, including nights, weekends, holidays, closing shifts, and peak shopping times.
• Reliable and prompt attendance.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Deliver guest experience commitments and model a service culture that provides an Easy, Inspiring, and Friendly guest experience.
• Ensure team members understand, are trained in, and consistently meet guest experience commitments and operational expectations.
• Observe team performance, provide feedback, recognize positive guest interactions, and hold team members accountable.
• Review guest, financial, team outcome, and fulfillment metrics to identify opportunities, resolve gaps, align the team on appropriate behaviors, and drive results.
• Lead the team in achieving fulfillment goals and support sales growth and total store profitability.
• Use workload planning tools to ensure scheduled work is completed and orders meet delivery, freshness, accuracy, and service standards.
• With direction from the direct leader, create daily plans for the team and review fulfillment reporting to develop plans to address gaps.
• Lead pickup and ship-from-store workload to enable efficient delivery to guests.
• Evaluate candidates for open positions, develop a guest-centric team, and support onboarding with the direct leader.
• Establish goals for quality, accuracy, and timeliness with the direct leader; hold team members accountable and address training gaps through coaching.
• Ensure food safety guidelines are followed and fresh food items are selected for guests.
• Ensure supplies are ordered on time and stocked, partnering with the direct leader on ordering.
• If applicable as a key carrier, follow safe and secure training and processes.
• Occasionally assume store-level Leader on Duty responsibilities during assigned shifts, based on store needs.
• Demonstrate inclusivity, ethical conduct, safety, and compliance, and hold the team accountable to these commitments.
• Lead safety practices by modeling and recognizing safe behaviors, identifying and correcting hazards, supporting incident response, and reporting and investigating injuries accurately and promptly.
• Model physical security processes and support merchandise protection strategies, including ordering, storage, and application as directed.
• Execute onboarding and learning best practices and help close team skill gaps through development, coaching, and team interactions.
• Address store emergency and compliance needs.
• Support guest services, including backup cashiering, order pickup, and Drive Up, while following applicable compliance requirements such as adult beverage laws.
• Perform other duties based on business needs.

Benefits

• Eligible team members and dependents may receive comprehensive health benefits, which may include medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Financial, education, and well-being benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED