Fulfillment Operations Team Leader

Target • San Diego, CA

4d • $25 - $43 • Onsite

About The Position

The Fulfillment Operations Team Leader leads a team responsible for picking, preparing, packing, sorting, and shipping products safely and efficiently so guests receive their orders as expected. The role supports a consistent, guest-first experience and fulfillment goals by planning workload, monitoring performance and reporting, improving operational accuracy and efficiency, coaching team members, and coordinating pickup and ship-from-store work. The leader also supports hiring, onboarding, training, safety, security, compliance, and store-level needs, and may occasionally assume store-level leadership-on-duty responsibilities. This is a physically active, full-time role with a variable schedule; weekly hours are not guaranteed to reach 40 and may fluctuate based on business needs.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years of age.
• Ability to lead others and hold them accountable.
• Ability to learn and adapt to current technology needs.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations as needed.
• Ability to climb up and down ladders.
• Ability to scan, handle, and move merchandise safely and efficiently, including frequently lifting or moving up to 44 pounds without additional assistance.
• Ability to communicate on multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Flexible schedule availability, including nights, weekends, holidays, closing shifts, and peak shopping times; reliable and prompt attendance is necessary.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Deliver guest experience commitments and ensure team members understand, train for, and consistently meet Target’s service and operational standards.
• Observe team performance, provide feedback, recognize strong service, and hold team members accountable.
• Review guest, financial, team, and fulfillment reporting to identify gaps and opportunities, create action plans, and improve outcomes.
• Lead the team in meeting fulfillment goals and support sales growth and total store profitability.
• Use workload-planning tools to ensure scheduled work is completed and orders meet delivery, freshness, and service standards.
• Create daily team plans with direction from the direct leader.
• Lead pickup and ship-from-store workload to enable efficient delivery to guests.
• Evaluate and recommend candidates for open positions, help develop a guest-centric team, and support onboarding.
• Establish goals for quality, accuracy, and timeliness with the direct leader; hold team members accountable and address training gaps through coaching.
• Ensure food safety guidelines are followed and fresh food items are selected for guests.
• Ensure supplies are ordered on time and stocked, partnering with the direct leader on ordering.
• Follow safe and secure processes when serving as a key carrier, if applicable.
• Occasionally assume store-level leadership-on-duty responsibilities during assigned shifts based on store needs.
• Model inclusive, ethical, safe, and compliant conduct, and hold the team accountable to these standards.
• Lead safety practices by modeling and recognizing safe behavior, identifying and correcting hazards, assisting with incident response, and reporting and investigating injuries accurately and promptly.
• Model physical security processes and support merchandise protection strategies, including ordering, storage, and application as directed.
• Execute onboarding and learning best practices and help close team skill gaps through development, coaching, and team interactions.
• Address store emergency and compliance needs.
• Support guest services such as backup cashiering, order pickup, and Drive Up while maintaining applicable compliance requirements, including adult beverage laws.
• Perform other duties based on business needs.

Benefits

• Eligible team members and dependents may receive comprehensive health benefits, which may include medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Additional financial, education, and well-being benefits may be available to eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED