Fulfillment Operations Team Leader

Target • Watsonville, CA

4d • $25 - $43 • Onsite

About The Position

The Fulfillment Operations Team Leader leads a team responsible for picking, preparing, packing, sorting, and shipping products safely and efficiently so guests receive their orders on time and to quality standards. The role delivers a guest-first experience, supports fulfillment goals and store profitability, and improves operational accuracy and efficiency. With direction from a direct leader, the Team Leader plans daily work, coaches and develops team members, reviews performance reporting, and ensures fulfillment and store processes are followed. The role may occasionally assume store-level leadership-on-duty responsibilities and support guest services across the store.

This is a full-time role with a variable schedule, including possible nights, weekends, holidays, closing shifts, and peak shopping periods. Full-time status does not guarantee 40 hours per week; hours may fluctuate with business needs. The work is fast-moving, highly active, and physically demanding, and includes accessing all building areas, climbing ladders, and frequently lifting or moving merchandise weighing up to 44 pounds without assistance.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Ability to lead and hold others accountable.
• Ability to learn and adapt to current technology needs.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations as needed.
• Ability to climb up and down ladders.
• Ability to scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without assistance.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Flexible availability for nights, weekends, holidays, closing shifts, and other peak shopping times; reliable and prompt attendance.
• Ability to work in a fast-moving, highly active, physically demanding role requiring teamwork, flexibility, and creative problem-solving.

Nice To Haves

• Previous retail experience is preferred, but not required.

Responsibilities

• Deliver guest experience commitments and model a guest-first service culture.
• Ensure team members understand, are trained in, and consistently follow guest experience commitments and operational standards.
• Observe team members, provide feedback, recognize strong performance, and hold team members accountable.
• Review guest, financial, team, and fulfillment reporting to identify opportunities and gaps, then develop and execute improvement plans.
• Lead the team in meeting fulfillment goals and supporting sales growth and total store profitability.
• Use workload planning tools and create daily team plans, with direction from the direct leader, to complete scheduled workload and fulfill orders to delivery, freshness, and service standards.
• Lead pickup and ship-from-store workload to enable efficient guest delivery.
• Evaluate candidates for open positions, help develop a guest-centric team, and support onboarding with the direct leader.
• Establish goals with the direct leader for quality, accuracy, and timeliness; hold team members accountable and address training gaps through coaching.
• Ensure food safety guidelines are followed and fresh food items are selected for guests.
• Ensure supplies are ordered promptly and stocked, partnering with the direct leader on ordering.
• When applicable as a key carrier, follow safe and secure training and processes.
• Occasionally assume store-level leadership-on-duty responsibilities during assigned shifts based on store needs.
• Demonstrate inclusivity, ethical conduct, safety, and compliance, and lead the team to uphold these standards.
• Model safe behaviors, identify and correct hazards, respond to incidents, and report and investigate injuries accurately and promptly.
• Model physical security processes and support merchandise protection strategies, including ordering, storage, and application as directed by best practices.
• Execute onboarding and learning best practices and help close skill gaps through development, coaching, and team interactions.
• Address store emergency and compliance needs.
• Support guest services, including backup cashiering, order pickup, and Drive Up, while following applicable compliance requirements, including adult beverage laws.
• Perform other duties based on business needs.

Benefits

• Eligible team members and dependents may receive comprehensive health benefits, which may include medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability and long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Financial, education, and well-being benefits may also be available to eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED