Fulfillment Operations Team Leader

Target • University Heights, OH

2d • Onsite

About The Position

The Fulfillment Operations Team Leader leads fulfillment operations and hourly team members to deliver a consistent, guest-first experience. The team picks, prepares, packs, sorts, and ships products safely and efficiently, supporting guest convenience and quality. This role builds skills in guest service, retail business fundamentals, workload planning, process improvement, and leading and developing team members.

The Team Leader drives fulfillment goals and operational accuracy, plans workload, reviews reporting and outcomes, and takes action to improve results. They coach and hold team members accountable to service, quality, accuracy, timeliness, safety, and compliance expectations. The role also supports pickup and ship-from-store operations, food safety, merchandise protection, store emergency needs, and guest services. It may occasionally include store-level leader-on-duty responsibilities.

This is a full-time role with hours that vary according to business needs and are not guaranteed to reach 40 hours each week. The schedule may include nights, weekends, holidays, closing shifts, and other peak shopping times. The work is fast-moving, highly active, and physically demanding, including frequent handling or movement of merchandise weighing up to 44 pounds without additional assistance.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Ability to lead and hold others accountable.
• Ability to learn and adapt to current technology needs.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations as needed.
• Ability to climb up and down ladders.
• Ability to scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving items weighing up to 44 pounds without additional assistance.
• Ability to communicate on multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Flexible schedule availability, including nights, weekends, and holidays, and reliable, prompt attendance.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Deliver guest experience commitments and create an easy, inspiring, and friendly experience.
• Ensure team members understand, are trained in, and consistently deliver Target guest experience commitments and operational standards.
• Observe team performance, provide feedback, recognize strong guest service, and hold team members accountable.
• Review guest, financial, team, and fulfillment reporting to identify opportunities and gaps, and develop plans to improve results.
• Model, train, and coach service standards and a guest-first service culture.
• Lead the team in achieving fulfillment goals and support sales growth and total store profitability.
• Use workload planning tools to complete scheduled workload and fulfill orders to delivery, freshness, and service standards.
• Create daily team plans with direction from the direct leader.
• Lead pickup and ship-from-store workload to enable efficient delivery to guests.
• Evaluate and recommend candidates for open positions, develop a guest-centric team, and support onboarding.
• Establish goals with the direct leader for quality, accuracy, and timeliness; hold team members accountable and address training gaps through coaching.
• Ensure food safety guidelines are followed and fresh food items are selected for guests.
• Ensure supplies are ordered on time and stocked, partnering with the direct leader on ordering.
• When applicable, follow safe and secure processes as a key carrier.
• Occasionally assume store-level leader-on-duty responsibilities during assigned shifts based on store needs.
• Promote inclusion by valuing diverse voices and approaches and creating equitable experiences.
• Model ethical conduct, safety, and compliance, and hold the team accountable to these standards.
• Lead safety practices by modeling and recognizing safe behaviors, correcting hazards, assisting with incident response, and timely and accurately reporting or investigating injuries.
• Model physical security processes and support merchandise protection strategies, including ordering, storage, and application as directed by best practices.
• Lead execution of onboarding and learning best practices and help close skill gaps through development, coaching, and team interactions.
• Address store emergency and compliance needs.
• Support guest services such as backup cashiering, order pickup, and Drive Up while maintaining compliance, including adult beverage laws.
• Perform other duties based on business needs.

Benefits

• Eligible team members and their dependents may receive comprehensive health benefits, which may include medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Financial, education, and well-being benefits may also be available to eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED