Fulfillment Operations Team Leader

Target • Fayetteville, NY

7d

About The Position

The Fulfillment Operations Team Leader leads the fulfillment team to provide guests with a consistent, easy, inspiring, and friendly experience. The role oversees efficient and accurate picking, preparation, packing, sorting, shipping, pickup, and ship-from-store operations, while supporting delivery, freshness, and service standards. The leader plans and assigns workload, reviews reporting and performance metrics, improves processes, and helps the team meet fulfillment goals and contribute to store sales and profitability.

The role develops and coaches hourly team members, supports hiring and onboarding, provides feedback, recognizes strong performance, and holds the team accountable for quality, accuracy, timeliness, safety, and compliance. The leader may also assume store-level leadership-on-duty responsibilities during assigned shifts and support guest services such as cashier backup, order pickup, and Drive Up. This is a full-time position with a variable schedule and hours that depend on business needs; it does not guarantee 40 hours per week.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Ability to lead and hold others accountable.
• Ability to learn and adapt to current technology needs.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations as needed.
• Ability to climb up and down ladders.
• Ability to scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment.
• Flexible schedule availability, reliable and prompt attendance; schedule may include nights, weekends, holidays, closing shifts, and peak shopping times.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Deliver guest experience commitments and model a service culture that prioritizes guests.
• Train, coach, observe, and provide feedback to team members; recognize strong performance and hold team members accountable.
• Review guest, financial, team, and fulfillment metrics and reporting to identify opportunities, resolve gaps, improve results, and align the team on execution.
• Lead the fulfillment team and drive fulfillment goals in support of sales growth and total store profitability.
• Use workload planning tools to complete scheduled work and fulfill orders to delivery, freshness, and service standards.
• Create daily team plans with direction from the direct leader.
• Lead pickup and ship-from-store workload to enable efficient guest delivery.
• Evaluate candidates for open positions, develop a guest-centric team, and support onboarding with the direct leader.
• Establish goals with the direct leader for quality, accuracy, and timeliness, hold team members accountable, and close training gaps through coaching.
• Ensure food safety guidelines are followed and fresh food items are selected for guests.
• Ensure supplies are ordered on time and stocked, partnering with the direct leader on ordering.
• When applicable as a key carrier, follow safe and secure training and processes.
• Occasionally assume store-level leadership-on-duty responsibilities during assigned shifts based on store needs.
• Promote inclusion by valuing diverse voices and approaches and creating respectful, equitable experiences.
• Model ethical conduct, safety, and compliance; lead the team to follow these commitments and hold others accountable.
• Lead safety practices by modeling and recognizing safe behaviors, identifying and correcting hazards, supporting incident response, and reporting and investigating injuries promptly and accurately.
• Model physical security processes and support merchandise protection strategies, including ordering, storage, and application as directed by best practices.
• Execute and promote best practices in onboarding and learning, and help close skill gaps through development, coaching, and team interactions.
• Address store emergency and compliance needs.
• Support guest services, including cashier backup, order pickup, and Drive Up, while maintaining compliance, including adult beverage laws.
• Perform other duties based on business needs.

Benefits

• Eligible team members and dependents may receive comprehensive health benefits, which may include medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Additional financial, education, and well-being benefits may be available to eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED