Fulfillment Operations Team Leader - Rowlett, TX

Target • Rowlett, TX

5d • $22 - $37 • Onsite

About The Position

The Fulfillment Operations Team Leader leads fulfillment operations to ensure guests receive the products they want, when and how they want them. The role supports a consistent, guest-first experience by overseeing the safe, efficient, and effective picking, preparation, packing, sorting, and shipping of orders. It includes leading hourly team members, planning workload, improving processes, and contributing to sales goals and store profitability.

The leader coaches and develops the team, monitors guest, financial, and team metrics, and responds to performance gaps with plans and feedback. They oversee pickup and ship-from-store workload, order accuracy and timeliness, food freshness and safety, supplies, and relevant security and compliance practices. The position may also involve store-level leadership-on-duty responsibilities and supporting guest services such as backup cashiering, order pickup, and Drive Up.

This is a full-time role with a variable schedule that may include nights, weekends, holidays, closing shifts, and peak shopping times. It does not guarantee 40 hours per week; hours may fluctuate according to business needs. The role is physically active and requires access to all areas of the building, ladder climbing, and frequent handling or movement of merchandise weighing up to 44 pounds without assistance.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years of age.
• Ability to lead and hold others accountable.
• Ability to learn and adapt to current technology needs.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations as needed.
• Ability to climb up and down ladders.
• Ability to scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving items up to 44 pounds without assistance.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Flexible availability for nights, weekends, holidays, and other shifts, with reliable and prompt attendance.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Consistently deliver Target’s guest experience commitments and create an easy, inspiring, and friendly guest experience.
• Ensure team members understand, are trained in, and consistently deliver guest experience commitments and operational standards.
• Observe team members, provide feedback, recognize strong guest experiences, and hold team members accountable.
• Review guest, financial, and team outcome metrics; identify opportunities; take action; align the team on execution; and drive results.
• Model, train, and coach service expectations and a guest-first service culture.
• Lead the team in achieving fulfillment goals and support sales growth and total store profitability.
• Use workload planning tools to complete scheduled work and fulfill orders to delivery, freshness, and service standards.
• Review fulfillment reporting, identify gaps, and develop plans to resolve them.
• Create daily team plans with direction from the direct leader.
• Lead pickup and ship-from-store workload to enable efficient delivery to guests.
• Evaluate and recommend candidates for open positions, support onboarding, and develop a guest-centric team.
• Establish goals with the direct leader for quality, accuracy, and timeliness; hold team members accountable and close training gaps through coaching.
• Ensure the team follows food safety guidelines and selects fresh food items.
• Ensure supplies are ordered on time and stocked, partnering with the direct leader on ordering.
• When applicable as a key carrier, follow safe and secure training and processes.
• Occasionally assume store-level leadership-on-duty responsibilities during assigned shifts based on store needs.
• Promote inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
• Model and maintain ethical conduct, safety, and compliance, and hold the team accountable to these standards.
• Lead safety practices by modeling and recognizing safe behaviors, identifying and correcting hazards, assisting with incident response, and reporting and investigating injuries promptly and accurately.
• Model physical security processes and support merchandise protection strategies, including ordering, storage, and application as directed by best practices.
• Ensure the team executes onboarding and learning best practices, and address skill gaps through development, coaching, and team interactions.
• Address store emergency and compliance needs.
• Support guest services such as backup cashiering, order pickup, and Drive Up while maintaining compliance, including compliance with adult beverage laws.
• Perform other duties based on business needs.

Benefits

• Eligible team members and their dependents may receive comprehensive health benefits, which may include medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Financial, education, and well-being benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED