Fulfillment Operations Team Leader - Addison, TX

Target • Addison, TX

10d • Onsite

About The Position

The Fulfillment Operations Team Leader leads a team responsible for picking, preparing, packing, sorting, and shipping products safely and efficiently, while ensuring guests receive orders on time and meet quality and service standards. The role focuses on creating a guest-first experience, driving fulfillment goals, improving workload efficiency, and supporting sales growth and store profitability. The leader coaches, develops, and holds team members accountable, plans daily workload with direction from their direct leader, reviews performance reporting, and addresses operational and training gaps. The position may also involve store-level leadership on duty, support for guest services, and other duties based on business needs.

This is a physically active, full-time role with variable hours based on business needs; it does not guarantee 40 hours each week. The schedule may include nights, weekends, holidays, closing shifts, and peak shopping times. The role is based in Addison, Texas.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years of age.
• Ability to lead and hold others accountable.
• Ability to learn and adapt to current technology needs.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations as needed.
• Ability to climb up and down ladders.
• Ability to scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Flexible schedule availability, reliable and prompt attendance, including nights, weekends, and holidays.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Deliver guest experience commitments and ensure team members understand, train for, and consistently meet Target’s service and operating standards.
• Observe team performance, provide feedback, recognize strong guest experiences, and hold team members accountable.
• Review guest, financial, team outcome, and fulfillment metrics; identify opportunities and take action to improve results.
• Model, train, and coach service expectations and a guest-first service culture.
• Lead the team in achieving fulfillment goals and support sales growth and total store profitability.
• Use workload planning tools to complete scheduled work and fulfill orders to delivery, freshness, and service standards.
• Review fulfillment reporting, identify gaps, and develop plans to resolve them.
• Create daily team plans with direction from the direct leader.
• Lead pickup and ship-from-store workload to enable efficient delivery to guests.
• Evaluate candidates for open positions, develop a guest-centric team, and support onboarding.
• Establish goals with the direct leader for quality, accuracy, and timeliness; hold team members accountable and close training gaps through coaching.
• Ensure food safety guidelines are followed and fresh food items are selected for guests.
• Ensure supplies are ordered on time and stocked, partnering with the direct leader on ordering.
• If applicable as a key carrier, follow safe and secure training and processes.
• Occasionally assume store-level leadership-on-duty responsibilities during assigned shifts based on store needs.
• Promote inclusivity by valuing diverse voices and approaches and creating respectful, equitable experiences.
• Demonstrate and lead ethical conduct, safety, and compliance; hold others accountable to these standards.
• Model safe behaviors, identify and correct hazards, respond to incidents, and report or investigate injuries promptly and accurately.
• Execute physical security processes and support merchandise protection strategies across the store.
• Lead execution of onboarding and learning best practices and help close skill gaps through development, coaching, and team interactions.
• Address store emergency and compliance needs.
• Support guest services, including backup cashiering, order pickup, and Drive Up, while maintaining compliance, including adult beverage laws.
• Perform other duties based on business needs.

Benefits

• Eligible team members and dependents may receive medical, vision, dental, and life insurance, among other health benefits and programs.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED