Fulfillment Operations Team Leader (Springfield, MO)

Target • Springfield, MO

1d • Onsite

About The Position

The Fulfillment Operations Team Leader leads a team responsible for picking, preparing, packing, sorting, and shipping products safely and efficiently to provide guests with convenient, quality service. The role focuses on guest experience, fulfillment goals, workload planning, operational accuracy, process efficiency, team development, and store safety and compliance. The position is full-time, but weekly hours are not guaranteed to be 40 and may fluctuate based on business needs.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Ability to lead and hold others accountable.
• Ability to learn and adapt to current technology needs.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations as needed.
• Ability to climb up and down ladders.
• Ability to scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving up to 44 pounds without additional assistance.
• Ability to communicate on multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Flexible work schedule and reliable, prompt attendance; schedules may include nights, weekends, holidays, closing shifts, and peak shopping times.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Deliver guest experience commitments and build a guest-first culture on the team.
• Ensure team members understand, receive training on, and consistently meet guest experience and operational expectations.
• Observe team performance, provide feedback, recognize strong service, and hold team members accountable.
• Review guest, financial, team, and fulfillment reporting to identify opportunities, resolve gaps, and improve outcomes.
• Model, train, and coach service standards and operational expectations.
• Lead the team in meeting fulfillment goals and support sales growth and store profitability.
• Use workload-planning tools to ensure scheduled work is completed and orders meet delivery, freshness, and service standards.
• Create daily team plans with direction from the direct leader.
• Lead pickup and ship-from-store work and improve operational accuracy, process, and efficiency.
• Evaluate candidates for open positions, develop a guest-centric team, and support onboarding.
• Establish goals with the direct leader for quality, accuracy, and timeliness; hold team members accountable and address training gaps through coaching.
• Ensure food safety guidelines are followed and fresh food items are selected for guests.
• Ensure supplies are ordered on time and stocked, partnering with the direct leader on ordering.
• Follow safe and secure procedures as a key carrier, if applicable.
• Occasionally assume store-level Leader on Duty responsibilities during assigned shifts, based on store needs.
• Promote inclusivity, ethical conduct, safety, and compliance, and hold the team accountable to these standards.
• Model and reinforce safe behaviors, identify and correct hazards, assist with incident response, and report and investigate injuries promptly and accurately.
• Execute physical security processes and support merchandise protection strategies, including ordering, storage, and application as directed by best practices.
• Promote onboarding and learning best practices and close skill gaps through development, coaching, and team interactions.
• Address store emergency and compliance needs.
• Provide backup support for cashiering, Order Pickup, and Drive Up while maintaining compliance, including adult beverage laws.
• Perform other duties based on business needs.

Benefits

• Eligible team members and dependents may receive comprehensive health benefits and programs, which may include medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Additional financial, education, and well-being benefits may be available to eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED